Client Care Manager / Relationship Manager / Key Accounts Manager - JHB

SUMMARY:
Our client has a vacancy for a Client Care Manager. The main responsibilities of this role are to manage the services, output, and compliance of Client database.

POSITION INFO:

Responsibilities

• Manage turn-around time, feedback, uptime and data integrity;
• Resolution of all queries in line with client expectations;
• Manage Client database integrity to the naming convention is standardized on Sales Force and FM;
• Implement and manage SLA for all Client’s allocated;
• Manage Client’s training needs;
• Manage the de and re-installation, peripheral installations and maintenance within agreed SLA/timeframe;
• Accurate and timeous daily, weekly and monthly reporting; and
• Conduct regular system audits and reconciliation that data is correct on FM Pro, Dynamix, Sales Force and Fleet Active.

Must have requirements include:

• Matriculation;
• Tertiary Qualification (Business Management Diploma or similar);
• OWN TRANSPORT AND VALID DRIVER’S LICENCE – NON-NEGOTIABLE!
• 2-3 years Relationship or Key Account management experience;
• Ability to set and execute a client relationship strategy;
• Ability to work independently and take initiative;
• Computer Literacy - Intermediate to Advanced in terms of MS Office, MS Outlook, MS Work, MS Excel and MS Word;
• Excellent business communication skills both written and verbal; and
• Fleet Management/Logistics Experience advantageous.

PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO priscilla@------

Should you not hear from us within 2 weeks of the closing date, please deem your application is unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.