Client Insights Manager

• Manage the in-house research centre that is responsible for creating a better understanding of the clients who purchase products, as well as understanding the client experience at various touch-points within the organisation, from sales to claim stage.

• MBA or Bachelor’s Degree, preferably one in any related field

Description:

Education:

Experience:

• Minimum of 7 years of experience in the research industry
• 3 years of management experience advantageous
• Experience in the insurance industry, or financial services advantageous
• Strong ability to work with data analytics and
• visualisation tools, advanced Microsoft Excel, PowerPoint.
• Comfortable working with qualitative and quantitative data and methodologies
• Excellent communication and presentation skills, with the ability to convey research results as insights to different stakeholders in a manner that is meaningful
• and valuable to them
• Manage relationships with internal clients and data suppliers.

Duties and Responsibilities:

• Lead client and market understanding across the business by being the voice of the client
• Lead market research projects from design to analysis and presentation stage
• Ensure data is analysed into meaningful, actionable insights to help improve decision making and drive business performance
• Lead internal Champion strategy to help identify and unpack client experiences across insurance and noninsurance products
• Manage the interests of different internal stakeholders in terms of scheduling what research they require, and what can be undertaken and the appropriate methodology
• Manage the team of market researchers, and handle general responsibilities of managing a department and staff, i.e. ensuring interview targets are met on time and managing the departmental budget
• Bring client segments to life by updating the different profiles, their relationship to the organizations products and what this means for the business
• Undertake new research to provide insights into the business about its clients, or potential clients; what product benefits to include; and how to interact with them in order to increase successful client engagements
• Identify (new) research methods to understand trends in the industry and with clients, and changes in their behaviour and preference
• Manage relationships with external suppliers, where external research is required

Please visit our website www.communicate.co.za to submit your CV directly or to view other I.T related jobs.   If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable positions.

We also invite you to contact us to discuss other exciting career opportunities in our niche area! For more information, please call Mandisa Xulu on 087 ----- or email on mxulu@communicate.co.za