1st Line IT Support

Recruiter:

Greys Personnel

Job Ref:

DBN003221/Themb

Date posted:

Friday, July 11, 2025

Location:

Durban, South Africa

Salary:

16 000 Monthly

SUMMARY:

Vacancy: 1st Line IT Support (Service Desk Analyst)

We are seeking a dedicated and tech-savvy 1st Line IT Support (Service Desk Analyst) to join our client’s growing IT team. This role provides an excellent opportunity to work in a high-performance environment where customer service and technical expertise come together to support users across the organisation.

POSITION INFO:

Role Overview

The primary purpose of this role is to serve as the first point of contact for all IT-related queries, offering remote and on-site support, resolving incidents efficiently, and escalating issues as necessary in line with service standards.

Key Responsibilities

Manage incoming IT tickets via the service desk tool.
Provide technical support for internal systems, hardware, software, and applications.
Troubleshoot and resolve issues at first contact where possible.
Escalate complex issues to 2nd line support when needed.
Ensure adherence to Service Level Agreements (SLAs).
Maintain accurate documentation of issues and solutions.
Deliver exceptional customer service at all times.

Minimum Requirements

A+ Certification (Required)
Microsoft Certifications and/or Service Desk Support Certificate (Advantageous)
1–2 years’ experience in a Helpdesk or IT Support role
Experience with ITSM tools and service desk ticketing systems
Office 365 support experience (user and group management)
Knowledge of Windows 10/11 and Microsoft Office (2016–O365)
Basic understanding of networking and PC hardware setup
Strong problem-solving and communication skills

Preferred Skills

ITIL Foundation certification
Understanding of Active Directory
Familiarity with basic networking concepts

How to apply:

How to apply:

Follow the link to our job seekers ’ page -

Similar jobs you might be interested in:

1st Line IT Support
Location: Durban
Salary: 16 000 Monthly
Vacancy: 1st line IT support (Service Desk Analyst)We are seeking a dedicated and tech-savvy 1st line IT support (Service Desk Analyst) to join our client’s growing IT team. This role provides an excellent opportunity to work in a high-performance environment where customer service and technical expertise come together to support users across the organisation.
8 days ago

Sample Set Supervisor
Location: Durban
Salary:
A Pinetown-based clothing supplier is looking to appoint a Sample Set Supervisor to join their team.
1 day ago

Paramedic (Advanced Life Support)
Location: Durban
Salary: Basic salary, medical and pension benefit, 13th cheque
We are seeking a skilled, and experienced Paramedic to join a healthcare team at a private hospital in Durban..
1 day ago

IT Service Desk Engineer
Location: Durban
Salary: R 19 000
An IT Service Desk Engineer position has become available at an International Manufacturing Company. This is a fast - paced but friendly environment that will suit an organiSed person with a great eye for detail.KZN | Contract | R 19 000
2 days ago

Quality Controller
Location: Durban
Salary:
We are hiring! A digital fabric printing company and leading supplier of fabrics and trims is looking for a hands-on and proactive Quality Controller to take ownership of quality processes and uphold high standards in fabric inspection and production.
3 days ago

Sales/ Account Manager
Location: Durban
Salary:
A leading logistics company in Ballito is seeking a dynamic Sales/Account Manager with proven experience in the fuel, gas, or oil industry.
3 days ago

Sales Representative - High End - Interior/Decor/Fabrics
Location: Durban
Salary:
3 days ago

Internal Sales Representative
Location: Durban
Salary:
4 days ago

ICT Digital Engagement Specialist
Location: Durban
Salary:
4 days ago

ICT Risk and Projects Officer
Location: Durban
Salary:
4 days ago