1st Line IT Support

Recruiter:

Greys Personnel

Job Ref:

DBN003221/Themb

Date posted:

Friday, July 11, 2025

Location:

Durban, South Africa

Salary:

16 000 Monthly

SUMMARY:

Vacancy: 1st Line IT Support (Service Desk Analyst)

We are seeking a dedicated and tech-savvy 1st Line IT Support (Service Desk Analyst) to join our client’s growing IT team. This role provides an excellent opportunity to work in a high-performance environment where customer service and technical expertise come together to support users across the organisation.

POSITION INFO:

Role Overview

The primary purpose of this role is to serve as the first point of contact for all IT-related queries, offering remote and on-site support, resolving incidents efficiently, and escalating issues as necessary in line with service standards.

Key Responsibilities

Manage incoming IT tickets via the service desk tool.
Provide technical support for internal systems, hardware, software, and applications.
Troubleshoot and resolve issues at first contact where possible.
Escalate complex issues to 2nd line support when needed.
Ensure adherence to Service Level Agreements (SLAs).
Maintain accurate documentation of issues and solutions.
Deliver exceptional customer service at all times.

Minimum Requirements

A+ Certification (Required)
Microsoft Certifications and/or Service Desk Support Certificate (Advantageous)
1–2 years’ experience in a Helpdesk or IT Support role
Experience with ITSM tools and service desk ticketing systems
Office 365 support experience (user and group management)
Knowledge of Windows 10/11 and Microsoft Office (2016–O365)
Basic understanding of networking and PC hardware setup
Strong problem-solving and communication skills

Preferred Skills

ITIL Foundation certification
Understanding of Active Directory
Familiarity with basic networking concepts

How to apply:

How to apply:

Follow the link to our job seekers ’ page -

Similar jobs you might be interested in:

1st Line IT Support
Location: Durban
Salary: 16 000 Monthly
Vacancy: 1st Line it support (Service Desk Analyst)We are seeking a dedicated and tech-savvy 1st Line it support (Service Desk Analyst) to join our client’s growing it team. This role provides an excellent opportunity to work in a high-performance environment where customer service and technical expertise come together to support users across the organisation.
8 days ago

IT Infrastructure Support Manager
Location: Durban
Salary:
We are looking for an experienced hands-on it support Manager to lead a team of technical support service providers and ensure the smooth operation of it services within a marketing and manufacturing company based in Amanzimtoti.
15 days ago

IT Field Engineer/Customer Support Engineer (L2)
Location: Durban
Salary: 35 000 Monthly
Role: it Field Engineer/Customer support Engineer (L2)Location: Westville, Durban (In office)Join a leading, fast-growing MSP as an L2 it support Engineer! Be part of a collaborative, employee-centric team where innovation, growth, and fun go hand in hand.Apply now and thrive in a great workplace!
22 days ago

DEVOPS TECHNICAL LEAD DURBAN (HYBRID) @ R1.2M PER ANNUM
Location: Durban
Salary: 1200000
DEVOPS TECHNICAL LEAD DURBAN (HYBRID) @ R1.2M PER ANNUM
2 days ago

ICT Risk and Projects Officer
Location: Durban
Salary:
4 days ago

DevOps Tech Lead – Durban – R1.2m PA
Location: Durban
Salary: 1 000 000
DevOps Tech Lead – Durban – R1.2m PA
5 days ago

Specialized Call Center Agent - App Support Specialist
Location: Illovo
Salary: Market related
As the Specialized Call Center Agent for the Planet Fitness App, you will act as the second line of
8 days ago

Advice Digital Technical Specialist – Wealth
Location: Durban
Salary: R300 000 – R350 000 Per Annum
Advice Digital Technical specialist – Wealth
25 days ago

Data and Analytics Team Lead (Business Intelligence / Mentorship Focus) - Durban – up to R900k
Location: Durban
Salary: 900000
Data and Analytics Team Lead (Business Intelligence / Mentorship Focus) - Durban – up to R900k
30 days ago

IT and document solutions specialist - Pietermaritzburg
Location: Pietermaritzburg, Kwazulu-natal
Salary: NEG
it and document solutions specialist - PMB
45 days ago