Accounts Receivable Controller - Debtors (Telecoms sector)

SUMMARY:
Responsible for achieving collection targets, allocation of debtor’s collections, sending customer invoices and resolve Customer queries on time.

POSITION INFO:
Key Performance Areas:

• Achieve Collections within Debtors Days 40%
• Allocate Debtors Deposits 15%
• Sending invoices and statements to customers 20%
• Maintain Customer Relationships 15%
• Teamwork 10%

• Knowledge of debtors follow up function
• Sound knowledge of accounting principles (debits and credits)

• Computer skills, including advanced Excel skills and basic proficiency in SAP
• Communication skills in English (verbal and written)
• Strong reconciliation skills

• Customer Responsiveness
• Assertive
• Team Player
• Attention to detail
• Numerical reasoning
• Deadline driven
• Accurate
• Conflict handling Skills
• Problem Solving

• Matric and 3 year credit management qualification, or equivalent

• 3-5 years’ experience in credit management environment

• C3

• Sales staff and management

• Customers, Auditors

• Follow up, telephonically and via email, on all outstanding amounts on a daily basis - Achieve monthly collection targets
• Capture the details of all follow-up calls and commitments to pay from Customers in required format - Personal contact with Customers - All details captured e.g. date, PTP amounts, balances)
• Arrange monthly debtors meeting with sales and finance teams - Minutes kept of agreed action steps
• Send out monthly age analysis to Sales managers - Accurate, relevant
• Advise Financial Manager of all invoices not paid within 90 days, and work with sales and finance on collection - Accurate, relevant - To be escalated by 25th of every month
• Obtain authorisation to issue suspension notice on accounts in arrears and notify Customer, NOC and Sales managers - Arrear accounts suspended
• Work closely with Contract Managers on Customer accounts in arrears - Accurate feedback on a weekly basis

• Review daily bank statement and allocate payments - Accurate capturing and allocate daily
• Request required documents from Customers e.g. remittance advice – All documents obtained
• Allocated payments based on remittance - Accurate capturing and allocation
• Check debtor’s discounts and rebates against Customer file - Verification of all information
• All adjustments or journals to be authorised by Financial Manager - Authorisation obtained

• Send out adhoc invoices and credit notes as soon as they are ready - Accurate information, within deadlines
• All monthly re occurring invoices to be send on the 15th of every month - Accurate information, within deadlines
• Obtain confirmation from Customers of receipt of invoices - Proof of Customer’s confirmation available
• Verify all required reports are sent along with the invoices - Accurate information, within deadlines

• Send new Customer confirmation to Sales department - Before first transaction is processed
• Complete updated, accurate fields in Contract file - Accurate information
• Send documents to Customers when requested i.e. credit notes, invoices and statements - Feedback from Customers
• Obtain written consent from Customer for any changes or updates - Customer feedback
• Resolve all Customer queries in a friendly manner and as timeously as possible - Feedback from Customers
• Maintain an accurate, up to date history of all queries - Available, whenever requested
• Send Suspension letter for overdue accounts, once all other follow up actions have been exhausted - Suspension letters to be approved by the Financial Manager

• Work with colleagues to achieve overall team goals - Demonstrate willingness to assist others
• Highlight problems and work with team to find solutions - Suggest solutions instead of problems
• Take personal ownership of problems - Go the extra mile for the Customer