Active Service Support Engineer

Location: Capetown, South Africa
Salary: Market related
Recruiter: Vox Telecommunications
Job Ref: JHB000518/TD
Date posted: Monday, November 4, 2019
Summary: To provide immediate first line support and daily assistance of all service support related issues.

 

 

Job Description

Job description includes but not limited to: -

Primary tasks: Technical

Accepting, coordinating, managing technical support and network operations queries, alerts, faults and escalations, to resolution, as per pre defined and trained processes.

The engineer will be required to have the technical ability to accurately check and confirm network health, network issues, customer solution service status and failed provisioning errors.

All work will have to be properly and accurately documented once completed, which will be part of the performance per case

Secondary Task:

Manage fiber build complaints: -

- Superior customer service

- Accept through various channels

- Record all details

- Coordinate the fault effectively

- Use the fault to reflect excellent operational management of the fault on Frogfoot’s side

- Record accurately once resolved

Provisioning: -

- Completing provisioning steps on system and stepping the ticket to the next phase

- Configuring Accedians and Mikrotiks

- Taking calls and tickets to troubleshoot provisioning challenges and

- Recording these entries for historical reporting

- Assisting with administrative duties like capturing support ticket data

Minimum requirements

Grade 12

3 years experience in Service Support

3 years hands on experience with end user support

Experience in tickets troubleshooting

Hardware and Software - setup, repair, configure, troubleshoot

 

 

 

This job is now closed. You can apply for other jobs by uploading your CV.

New users - Upload your CV                      Existing users - Login here

 

Similar jobs your might be interested in:

Supplier and Service Level Manager
CapeTown
Job Spec Our Client in Cape Town requires Supplier and service Level Manager a for a permanent role.
2 days ago


Head of Department - Outreach Services
Capetown
We require the services of an HOD: Outreach services to manage an interdisciplinary/palliative care team that provides support to client patients, families, communities and volunteers and reflects the values and vision of the Company.
2 days ago


Senior Roads Engineer
Capetown
Do you consider yourself self-motivated and energetic? If so! Join a high performing civil engineering company and become an expert in your field.
3 days ago


Electrical Design Engineer
Capetown
A new opportunity lies within a well-established International based company which operates in the automotive industry.
3 days ago


Senior Mechanical Engineer
Capetown
Are you on the lookout for more mechanical designing-based roles? An opportunity lies with a well-established engineering firm that will grant you great exposure to cutting edge mechanical engineering related projects.
3 days ago


Senior Civil Engineer
Capetown
A multidisciplinary consulting firm specializing in providing infrastructure services for the private and public sector seeking a Dynamic individual to join their team!
3 days ago


Senior Bridge Engineer
Capetown
A leading firm specializing in buildings and construction is seeking a dynamic individual to join their team. Share your knowledge and work with a team of high performing engineers.
3 days ago


QA
Capetown
Senior Automation engineer I have a Senior position available at a Global PeopleTech Startup based in Cape Town. They use AI and advanced analytics to improve workplace culture and performance by using behavioural, neural and data science technolo...
3 days ago


Junior Design Engineer
Capetown
Internationally established Manufacturing organisation based in the Northern Suburbs of Cape Town has an opportunity available for a dynamic Junior Design engineer.
4 days ago


Cloud Engineer
Capetown
A leading web hosting company in South Africa, seeks the services of an experienced Linux systems engineer to join a team that specializes in the development and maintenance of high-performance Linux and cloud hosting solutions.
4 days ago


 

Create a free job alert for                                

Active Service Support Engineer in Capetown

Enter your email address below
and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you. By giving us your email address your agree to our Terms and Conditions