After-Sales Service Supervisor

SUMMARY:
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POSITION INFO:

REQUIREMENTS

• Diploma or equivalent qualification certificate
• 5 years or above of automotive marketing and after-sales service management experience
• OEM experience is essential
• Master automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge
• Proficient in MS Office software
• Good data analysis skills, teamwork skills and communication skills

RESPONSIBILITIES

• Responsible for the coordination and supervision of the work of the relevant personnel in the group to ensure that the group completes its work on time
• Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions
• Lead and develop the after-sales service team
• Channel development and relationship maintenance, including service channel construction planning and management, service channel construction standards implementation acceptance, service agreement terms communication, etc.
• Technical support, including general maintenance, technical guidance, difficult maintenance problems on-site treatment, and on-site service standards and process guidance
• Responsible for the introduction of dealer service standard process, review and evaluation of dealer service operation
• Plan and implement service activities, combine the sales target of the company in the area, and refer to the geographical factors, climate, customs, etc., plan service activities and promote the implementation on site
• Responsible for following up on client customer complaints and negative news
• Other daily temporary work, as arranged by leaders