After-Sales Service and Spare Parts Manager

Recruiter:

Abantu Staffing Solutions

Job Ref:

1862423189

Date posted:

Saturday, July 19, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

REQUIREMENTS

Bachelor’s Degree or above
5 years or above of automotive experience
Experience in after-sales service management at an OEM
Experience in management and knowledge of Chinese brand after-sales service in the South African market
Proficient in the use of Office Software
Good data analytics and problem-solving skills
Teamwork skills and communication skills
Adaptability and initiative
Strategic planning

RESPONSIBILITIES

Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions
Lead and develop the after-sales service team
Claims and quality management
- Responsible for the development of claim standards, claim review efficiency improvement, claim trend cause analysis and improvement measures development; responsible for the feedback and analysis of quality information
Service channel development and management
- Responsible for the development and management of service channels, formulating management methods for the entry, evaluation and exit of service channels, and continuously optimising them
Dealer capacity enhancement
- Organize training for dealers to enhance their capabilities, including service processes, service standards, technical training, claims training, etc.
Customer relationship management
- Responsible for customer satisfaction surveys, development and implementation of satisfaction improvement programs, and handling of customer complaints and negative news
Spare parts management
- Responsible for the procurement, inventory management and sales forecasting of spare parts to ensure adequate supply and reasonable inventory levels of spare parts, optimise spare parts inventory management to reduce inventory backlog and capital consumption
Responsible for other related work, planning, and management of the after-sales team
Other daily temporary work, as arranged by leaders

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