Analytics & Customer Insights Specialist

SUMMARY:
Our client, a long-standing Global favourite and listed on the JSE, currently has a great opportunity for an experienced Retail Analytics & Customer Insights Specialist (Omnichannel).  

• Can you translate strategic and business intelligence requirements into high-quality technical implementations, where they are expert users of tools and data?
• Through systematic and methodical investigation, analysis and communication, can you take responsibility of the process of gathering insights using large and complex data sets while working through ambiguous business challenges, pain points and growth opportunities?
• Can you take a tactical approach to the value and monetisation of insights, translating insights into optimal strategies and effectively packaging and communicating proposed strategies to the business?

POSITION INFO:
Minimum Job Requirements:

• Degree in Economics, Business, or Marketing.
• Minimum 5 years working experience on related projects – data science, data integration, strategy into action and commercial return analysis.
• Proficient with tools, systems and procedures required to accomplish the job (MS Office, MS Excel (Advanced), Power BI / BI Applications).
• BACCM process an advantage, SQL an advantage.

• Strong document creation and process development skills.
• Good business analysis skills and customer orientation.
• Excellent analytical and proven problem-solving capability.
• Exceptional accuracy and extreme attention to detail.
• Precise planning and excellent organisational/administration skills.
• A high degree of confidentiality, emotional maturity, ethical values and integrity.
• Must have a high stress tolerance and the ability to work efficiently under pressure.
• Ability to work at all levels of the business and engage with senior business customers.
• Must be collaborative, influential, and rational.
• Quality orientated and self-driven to achieve results.

• Analyse and understand the current business environment, business strategies, and trends in the industry.
• Operate confidently within business strategy, current trends and developments in the retail industry.
• Improve and maintain the systems and operational processes within a specific domain.
• Assess business cases, feasibility, and risk, considering underlying business architecture.
• Liaise with business on a regular basis to co-ordinate initiatives, provide feedback, highlight risks and discuss issues.
• Develop actionable insights from data to support key business decisions internally and externally with suppliers with the aim of increasing revenue and driving growth.
• Translate initiatives into feasible action plans in collaboration with suppliers and business stakeholders.
• Use deep dive analytics, and category, shopper and market insights to develop strategies that promote promotion optimisation, effective pricing strategies, category expansion and brand growth.
• Work with suppliers to fully understand their insights needs and develop strategies for delivering on supplier objectives.
• Support suppliers to access and fully leverage the insights technology platform.
• Collaborate across teams and functions to fully leverage data and shift mindsets from facts and findings to insights and evidence that drive sound business decisions.
• Layer shopper behavioural and/or attitudinal data research to inform the integration of customer, consumer, and shopper understanding in order to address key business objectives.