BOH Anchor

SUMMARY:
Key Duties and Responsibilities:
Operational Support:

• Oversee all back of house departments, including:
• Housekeeping (laundry, linen stores)
• Stores & stock control (food, beverage, linen, cleaning supplies)
• Maintenance coordination (with Maintenance Manager)
• Staff canteen, rooms, and welfare areas
• Ensure cleanliness, hygiene, and organization of all BOH areas.

• Monitor and control stock levels (cleaning materials, guest supplies, kitchen stores).
• Conduct regular stock takes, maintain usage records, and minimize wastage.
• Assist in receiving, checking, and proper storage of deliveries.

• Maintain BOH checklists, maintenance reports, and cleaning schedules.
• Compile weekly reports on BOH operations for Lodge Management.
• Ensure adherence to SOPs and safety protocols.

• Identify and report maintenance issues.
• Ensure regular servicing of laundry machines, geysers, and other back-end equipment.

• Supervise BOH staff (housemen, cleaners, laundry, stores).
• Conduct regular training, team briefings, and performance checks.
• Enforce standards of discipline, hygiene, and presentation.

• Ensure that all guest-related services from the BOH are efficient and seamless (e.g., laundry turnaround, clean linen, well-stocked minibars).
• Support the Front of House with timely BOH service delivery.

POSITION INFO:
Qualifications and Experience:

1. Education:
• Matric (Grade 12) essential.
• Diploma or Certificate in Hospitality, Operations, or Lodge Management is advantageous.
2. Experience:
• Minimum 2–3 years experience in a back of house or operational role at a luxury lodge or hotel.
• Strong understanding of hospitality logistics, cleaning protocols, and stock control.
3. Skills:
• Good organizational and time management skills.
• Attention to detail and cleanliness.
• Competent in inventory systems and basic computer skills (Excel, email, Word).
• Basic understanding of sustainability and eco-conscious practices.
4. Other Requirements:
• Must be able to live in remote bush environment.
• Valid driver’s license preferred.
• Physically fit and able to handle manual tasks when required.