Branch Manager

Location: Johannesburg, South Africa
Salary: Market Related
Recruiter: Watershed Consulting
Job Ref: MN-AF-016
Summary: The Branch Manager is responsible for the implementation of the strategic plan. To manage and monitor the performance of the Service consultants.



Job Description

Duties & Responsibilities

 Key Performance Area

- Monitor customer service delivery
- Manage  and monitor productivity relating to Key area''s within the branch

- Manage cancellations in line with company policies and procedures
- Ensure effective administration
- Implement Corrective Action
- Manage personal development plans for staff and self

- Manage Loss Ratios and Branch Profitability

- Makes gate-keeping decisions

- Underwriting and Post-Loss Implementation


Financial Responsibility
- Authorization to offer client discretionary discounts   

- Authorization of refunds

- Back dating of amendments

- Credit control - monthly and annual policies, ensure refunds are paid - authorize cancellation of amounts due on cancellation of policy 

- Service consultant''s incentive reports growth of service consultant''s book. - and up selling (lost renewal/ growth/ incentives/ loss ratio) authorization of incentives according to the service consultant incentives.

- ex gratia authorisation on claims

Span of Control
- Between 8 and 20 people reporting to this position

Desired Experience & Qualification

  • Matric /Grade 12
  • NQF 5 as required / equivalent qualification and or
  • FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list.
  • FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
  • 18 CPD (continuous professional development) points
  • 5 Years’ experience in Servicing (Short Term Insurance)
  • 3 Years’ experience in Managing staff in a short term industry
  • Extensive knowledge of the Short Term Insurance Industry


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