SUMMARY:
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POSITION INFO:
POSITION: Branch Manager
LOCATION: Durban
REPORTING TO: Chief Executive Officer
MAIN PURPOSE OF THE JOB
Manage Branch within allocated region. Ensures consistent profitable growth in sales revenues through effective planning and management of sales and operational personnel. Identifies objectives, strategies and action plans to improve short – and long – term objectives and strategies.
QUALIFICATIONS & EXPERIENCE REQUIRED
- Matric/Grade 12
- National Diploma in Sales Management
- Diploma in Sales Management or Business Management would be an advantage.
- Degree or Post Graduate Degree would be an advantage
- Minimum 5 years’ experience using Microsoft packages
- Minimum 5 years’ experience of local roof industry
- Minimum 12 -15 years’ experience in sales in construction industry
- Minimum 6 - 10 years’ experience in a management position
DUTIES & RESPONSIBILITIES
- Keeping the company abreast of new developments in the Roofing Industry worldwide and propose adaptions/new ventures/products to implement in the company’s fold.
- Driving the innovation and progressive nature of the company by constantly seeking better ways to do the current and finding new ways to replace the old.
- Market the company and its product lines and applications on a technical basis to Developers, Architects, Main Contractors, and Design Engineers.
- Liaise with Government bodies such as the DTI and IDC as well as SAIC, SAMCRA and SABS to enhance the professional environment of the roofing industry in general and obtain approval by Government bodies for project work up front.
- Monitor and report on products being imported into South Africa as well as the risks it holds for the company by analysing the data and presenting a risk or opportunity profile.
- Collect and interpret market demand from all roll players within the company as well as external and convert this into opportunity and innovation for the company’s products.
- Constantly test, analyse and improve on current product range to be able to stay head of the competitors and to improve on the cost effectiveness of buying and installing a roof.
- Map and ensure all equipment Utilised in the company has a design blueprint and is properly stored.
- Represent the company at the SAMCRA meetings.
- Be the custodian of all IP and Design Patents by liaison with the patent attorneys.
BEHAVIORAL COMPETENCE:
- Excellent oral and written communication skills.
- Skills / Abilities Persuasion – Persuading others to change their behaviour.
- Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active listening – Giving full attention to what other people are saying, taking the time to understand the points being made.
- Judgment and decision making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Negotiation and conflict management skills - Bringing others together and trying to reconcile differences.
- Fluency of ideas – The ability to come up with several ideas about a topic.
- Problem solving – The process of working through details of a problem to reach a solution.
- Experience of working at a senior level, with good communication skills at both external parties and business audiences.
- Experience of working in an FMCG environment and liaising with all levels of employees and stakeholders.
- Good communication skills with both external parties and business audiences.
- Employee management and departmental performance management skills.
MANAGEMENT RESPONSIBILITIES
Customer Focus
- Responsible for the successful management of the needs of the Branch’s customers to meet the overall objectives & strategies of the company.
- Manage and maintain approved contractor relationships to enhance and grow project market share
- Responsible for the high-level sustainability through a one-on-one relationship with the top customers.
- Strengthen primary customer relationships, understanding their needs, through driving the process whilst maximising yield and profitability through the operations.
- Effectively communicate the Vision & Values internally within the operation and projected externally to the customer base.
- Deliver the Exceptional.
Functional Management
- Financial management: Manage and reduce costs of the sub-function.
- Performance management: Ensure sub-functional strategic plan is implemented through disciplined execution processes, track implementation and provide feedback to managers. Coordinate functional/cross-functional activities to ensure functional alignment. Maintain high performance standards. Track and drive functional targets/goals and hold staff responsible for achieving results.
- Continuous improvement and functional change: Identify, advocate for and lead functional improvement and change. Create a culture of continuous improvement and change agility in function.
- Engagement/communication: Communicate and engage functional employees including virtual. Engage with managers, operations and cross-functionally with peers.
- Governance: Ensure function adheres to governance, policies, and standards, statutory and legal compliance. Entrench a culture of discipline.
People Management
- Performance management: Clarify roles/responsibilities and expectations. Define individual performance standards, monitor and measure performance and reward and recognize high performance. Apply consistent performance and consequence management and take prompt action against non-performance.
- Talent development: Actively manage talent through regular assessment of employees’ strengths, development needs and development progress. Provide ongoing mentoring, coaching and development feedback to employees. Manage the functional talent pipeline and succession planning process. Promote a culture of continuous learning. Encourage and empower team to make decisions.
- Culture/functional climate: Embody, translate and entrench culture and values in function and address behaviours that undermine values. Foster effective teamwork and unity. Create an environment in which people are inspired to perform and a high-performance culture.
- Communication/engagement: Proactively address conflicts and initiate difficult conversations.
- Team development: Develop an effective and high performing team. Create an environment of accountability and trust.
KEY PERFORMANCE AREAS
- To achieve Branch financial targets in terms of Sales revenue achievement; Gross Profit and EBITDA.
- Management of Branch Operational Costs.
- To ensure effective financial control through assisting in budgeting and monitoring expenses.
- Effective management and optimisation of stock levels and stock aging.
- To provide input into developing strategic plans and goals for the Branch and implement strategic objectives.
- To oversee and ensure good governance through compliance to regulations and internal policies.
- To enhance productivity through co-ordinating daily activities and building a competent workforce.
- Continuous Improvement programme implementation.
- To ensure attainment of objectives through effective monitoring.
- To build an effective staff complement through the recruitment, development and performance management of employees.
- To promote and represent the company in different stakeholder engagements, build effective working relationships with internal and external stakeholders, and act as a trusted advisor.
- To report on progress and activities of the department through effective report-writing.
- To support/enhance/grow revenue through identifying opportunities and/or providing supporting services.
- To take accountability for the quality of customer deliverables.
