Business Analyst

SUMMARY:

The purpose of the role is to work collaboratively within the team and across other teams in business to deliver exceptional customer experiences.

Key responsibilities:

• Ensuring continual appreciation of the broader business context by understanding industry and market dynamics, and our strategic goals.
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POSITION INFO:


The purpose of the role is to work collaboratively within the team and across other teams in business to deliver exceptional customer experiences.

Key responsibilities:

• Ensuring continual appreciation of the broader business context by understanding industry and market dynamics, and our strategic goals.
• Prepare and facilitate requirements elicitation workshops with stakeholders to define business requirements from feature/change requests.
• Creation of user stories.
• Consult and develop product backlog with Product Owners.
• Guide the development teams to break down large and complex user stories into simplified versions for execution.
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Conduct post implementation review and provide feedback to the stakeholders.
• Participate in sprint planning, daily scrums, testing, retrospectives, and sprint reviews.
• Analysis of business, system and functional requirements including as-is to-be analysis, impact analysis of changes required to existing systems and processes.
• Consult and co-ordinate with key stakeholders across Business and IT teams.
• Critically evaluate information gathered from multiple sources, reconcile information conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.
• Work closely with internal Group-wide teams and external teams and vendors to deliver a successful outcome.
• Assist in Production support to solve incidents or document requests in conjunction with the IT and Business operational teams as part of the warranty phase.

Qualifications

• Relevant Commerce degree/diploma in Finance, Economics, Statistics, Investment Management or Business Management or related fields.
• Business Analysis certification/qualification.
• Agile methodology 

Knowledge and Experience

• A deep understanding of investment and life products 
• A deep understanding of South African Investment Platforms and platform operations
• An understanding of financial services regulation as it relates to investment platform providers.
• Exposure to Data analysis
• Experience in building successful relationships and working collaboratively across departmental teams and third-party vendors.
• Experience working in a fast paced, proactive and delivery focused environment.
• JIRA and Confluence experience or related tools are a plus.
• Excellent verbal and written communication skills.
• Computer Literacy (MS Word, MS Excel, MS Outlook, MS Visio), with MS Excel at least at an intermediate level.

Competencies

• Communicating with impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
• Customer service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery.
• Driving for excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.
• Analytical thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.
• Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
• Teamwork and cooperation: Cooperates with others to accomplish common goals.
• Persuading and influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
• Leading change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
• Trust and integrity: Shows sincerity, honesty and consistency in words and actions.
• Actively participate and drive the planning, estimation and sizing of change requests, features, or IT service requests to be delivered across the relevant delivery streams
• Delivery of a well-structured and standard designed, quality assurance solution within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with Leads, Developers, Architects, Product Owner, and other Stakeholders to meet the expectations of our clients.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner, and other Stakeholders though honest communication which align to the company values.
• Liaise with stakeholders across the business to build a network that will align to ways of work.
• Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.
• Participate in the backlog grooming.
• Conduct and participate in the sprint planning, test estimation and success criteria.
• Collaborate with the core test team to continuously improve the test regression pack, automation frameworks and overall platform.
• Where applicable, implement the test automation solutions with the objective that it has adequate coverage and can be re-used for regression testing.
• Confirm that the automation/functional test suite implemented is appropriately catalogued and aligns with the test governance.
• Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose non-functional testing.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the stakeholders the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the respective delivery stream stakeholders on a regular basis.
• Conduct retrospective reviews.
• Participate in the showcases to stakeholders.
• Ability to perform hands on test execution as well lead the team for project, including coaching and mentoring team members.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with peers and business experts to understand technical advances and its application within the INN8 eco-system.
• Seek ongoing improvements in technical capabilities.
• Support the achievement of the business strategy, objectives, and values.
• Stay abreast of developments in the software quality assurance industry.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the company culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of the business strategy.
• Seek opportunities to improve business processes, models, and systems though agile thinking.




 

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