Business Process Engineer - Merchant Services

 

Recruiter:

wePlace

Job Ref:

JHB000556/AS

Date posted:

Thursday, June 9, 2022

Location:

Capetown, South Africa

Salary:

Market Annually


JOB SUMMARY:

One of South Africa's Banking Giants is looking for a Business Process Engineer - Merchant Services to join their team.


JOB DESCRIPTION:

Purpose Statement:
  • To imagine, innovate, implement and improve Merchant Services capabilities to deliver on the vision, specifically in respect of merchant growth in the SME market and the ideal client experience.
  • To understand and translate the Merchant Services vision and strategy into the future operating model.
  • Translate business needs emanating from various projects, ideas or system changes into requirements for developing/buying IT systems. Support the development of change management and project plans for implementing the initiatives as well as the associated policies, procedures, and performance measures.
Key Tasks & Accountabilities:
Translate Merchant Services vision and strategy into the future Operating Model to deliver client value and experience
  • Build a sound understanding of the Merchant Services vision & strategy to determine the Merchant Services and Merchant Operations capabilities required to deliver the future target operating model (5 year horizon)
  • Develop Merchant Service’s target operating model within the understanding of the regulatory requirements and policies
  • Design and develop the Merchant Services business process model and client journey and benchmark against best practices
  • Support IT to develop the system architecture in support of the business model and requirements
  • Determine the business benefits, build the business case and motivate to stakeholders
Design business processes and requirements to scale for growth
  • Build working relationship with Merchant Operations Team
  • Translate the business process model and complete the Business Requirements Specification through facilitated and collaborative sessions
  • Translate regulatory and Policy requirements to business process requirements
  • Document business requirements and/or user stories according to agreed standards and timelines
  • Prioritise requirements and manage stakeholder expectations
  • Support IT to build the System Architecture
  • Engage in preliminary technical evaluation of business solution with internal IT department and external IT suppliers
  • Finalise cost and benefits
  • Engage in commercial negotiations with suppliers
  • Assist with the compilation of change/project plan to support the implementation of the business process
  • Assist with the user acceptance testing of the final system solution or business process, by defining applicable test parameters and doing the end to end testing
  • Build working relationship with Feature Teams which need to deliver on business model and requirements
  • Support the business to implement benefit realisation plan and track achievement of benefits
Drive continuous improvement to ensure business benefits, client and regulatory needs are met
  • Identify measures for tracking the successful implementation against the business case or best practices
  • Put in place the capability to measure the performance of the Merchant Services processes and other projects
  • Analyse process performance against the agreed targets and business benefits
  • Identify performance gaps and investigate root causes with the help of stakeholders
  • Agree corrective actions (Bugs, change controls, training intervention, parameter adjustment etc.) and assist with the implementation thereof
  • Sign off and close deliverables when process performance and/or business benefit are achieved
Qualifications:
A relevant tertiary qualification in Business Management or Logistics

Knowledge:
Minimum:
  • Knowledge and skill to conceptually design new Target Operating Model and ability to operationalise
  • Financial acumen
  • Design of Business Target Operating Models
  • Banking transactional processes
  • Business process mapping methodologies and requirements definition
  • Project Management methodologies
  • Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints)
  • Strategic insight
Experience:
Minimum:
  • 5-8 years of enterprise wide Financial and/or Logistics business model design and operationalisation of new concept
Ideal:
  • Translating Divisional strategies and regulatory requirements into a business area target operating model
  • Initiation and implementation of projects with the goal to implement the business area’s target operating model and improve business performance
  • Initiate and drive continues improvement
  • Influencing and collaborative leadership
Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: / Facebook page @wePlace / LinkedIn

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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