Business Solutions Manager

Location: Johannesburg, South Africa
Salary: R500 000 to R 700 000 CTC per annum
Recruiter: The Appointment Firm
Job Ref: AM
Summary: Service/Systems Owner



Job Description


  • Drive business profitability in the context of cost management through Information technology solutions.
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
  • Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts.
  • Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
  • Work with internal and external customers, as necessary, to analyze and provide feedback on technical and functional requirements.
  • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.  Ensure compliance with audit requirements.
  • Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement of system functional and technical application.
  • Ensure business effectiveness and efficiency by defining, delivering and ensuring the effective implementation of information technology solutions.
  • Support Quality Assurance to test activities and to identify and correct issues and work with development team to brainstorm and prototype new ideas to stimulate innovation.
  • Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision-making purposes.
  • Collaborate with other business units (Operations, Business analysts, Implementation, etc.) as necessary on System (technical and functional) projects.
  • Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient.
  • Manage own development to increase own competencies.
  • Provision of training on current systems as and when required.
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

Additional Requirements                             

  • Development of campaigns on new platforms
  • Work closely with campaign ops and analytics teams to translate campaigns to platform
  • Work closely with business to understand business rules and challenges to translate and implement on new platforms
  • Support ops team for mainframe and data warehouse challenges
  • Solution architect
  • Delivery management
  • Assuming balance given solution is not too business orientated nor too technical
  • Exposure to Java/C#/SQL (as the developers that the person would work with would operate in this environment)
  • Responsible for resourcing people and infrastructure
  • Experience in managing a development team
  • A plus is an understanding of campaigns

Qualifications and Experience                    

  • Degree or Diploma and required Certification.
  • 3-5 years relevant in a similar environment.
  • An excellent understanding of the overall business.


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