Business Support Analyst – Trade Management (09-month contract)

SUMMARY:
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POSITION INFO:

About the team:

The role forms part of a global team that supports the main order management system, trading platforms as well as other front office applications. The scope of the role also encompasses analysis and resolution of problems and issues arising from middle office and front office users. Issues primarily relate to trade life cycle (including implementation, execution and settlement) as well as any data or platform issues that support the trade lifecycle.

Responsibilities:

• Provide a first point of contact to the business to enable efficient and effective restoration of incidents and requests for service
• Responsibilities include initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the trade management team
• Provide clear communication and instruction to users on related issues. Escalating to senior management and key stakeholders where necessary
• Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
• Assist management with reporting and audit across the trade management team

Required Technical Knowledge and Experience:

• Must have relevant qualification (Finance, IT) related degree
• Minimum of 3 years exposure to the trade lifecycle/supporting front office users (Trading, Operations, Portfolio Management)
• Good analytical and problem-solving skills
• Proven interest in Technology and Finance
• Charles River IMS
• Good Customer Service

System Skills:

• Strong Excel
• Microsoft Office
• SQL Desirable
• CRIMS highly desirable or Any other OMS

Attributes our client is looking for:

• The ability to build and maintain meaningful relationships
• A client focused and collaborative approach
• Ambition, balanced with decency and humanity
• Ability to analyse, interpret and assimilate information