Business Systems Manager

Recruiter:

TAC Recruitment

Job Ref:

PTA001350/MK

Date posted:

Friday, July 4, 2025

Location:

Pretoria, South Africa

Salary:

Negotiable

SUMMARY:
Join a dynamic and innovative technology company redefining the real estate industry. We are looking for a strategic Business Process Manager to establish and lead a high-performing technical support and operations team, supporting our cutting-edge digital platforms.

POSITION INFO:
Key Responsibilities

Set up and lead the Technical Support & Operations function defining processes, building a team, and delivering seamless support to clients using the platform
Design and implement onboarding, support, and platform optimisation processes.
Oversee the technical support function
Manage support escalations, troubleshooting, and customer service protocols.
Lead and mentor a growing team of specialists.
Work cross-functionally with product, engineering, and business teams.
Collaborate with product development and engineering teams to address platform bugs, enhancements, and feature requests.
Use performance data and customer feedback to drive continuous improvement.
Coordinate with internal teams and external partners to ensure seamless integration of the platform with existing systems and processes.

Requirements

Bachelor’s degree in Engineering / Business/ related field.
5+ years’ experience in client services/operations, ideally in real estate or finance.
Proven leadership experience and team management skills.
Excellent communication and problem-solving abilities.
Familiar with CRM platforms and technical support tools.
Knowledge of the South African property market is advantageous.

Similar jobs you might be interested in:

Business Systems Manager
Location: Pretoria
Salary: Negotiable
Join a dynamic and innovative technology company redefining the real estate industry. We are looking for a strategic business Process Manager to establish and lead a high-performing technical support and operations team, supporting our cutting-edge digital platforms.
15 days ago

Intermediate Software Tester (CRM D365) - Hybrid-12 month contract - CAPE TOWN BASED
Location: South Africa
Salary: Market related
Intermediate, Software, Tester, CRM, D365, Hybrid, 12, month, contract, CAPE, TOWN, BASED
1 day ago

Business Intelligence Tester
Location: Pretoria
Salary:
We are recruiting for a business Intelligence Tester.
2 days ago

FINANCIAL PLANNER
Location: Johannesburg
Salary: Market related
Helping clients navigate complex financial landscapes and make informed financial decisions.
4 days ago

Test Analyst
Location: Pretoria
Salary:
Our client, a major player in the Financial Services industry is seeking a skilled Test analyst to lead the development and execution of end-to-end test cases, ensuring the delivery of high-quality, reliable systems that solve complex business challenges. This role plays a critical part in the success of significant projects by planning and conducting thorough functional testing across backend, fr...
4 days ago

Senior Business Analyst
Location: Johannesburg
Salary: Salary
Ready to Redefine the Future of Insurance?
9 days ago

Key Accounts Manager - Sub-Sahara Africa - Automotive Industry
Location: Johannesburg
Salary:
9 days ago

JUNIOR INVESTMENT ANALYST
Location: Pretoria
Salary: Market related
Economic, market, industry, and manager research, competitor analysis, and portfolio monitoring.
9 days ago

Functional Test Analyst
Location: Pretoria
Salary:
Join a High-Impact Programme Transforming business IntelligenceAre you a detail-oriented Functional Test analyst ready to make a real difference in how businesses harness data? We’re seeking a talented professional for a 12-month contract to support a major BI and Insights programme at a prominent financial services institution. In this role, you'll be instrumental in delivering quality, fit...
10 days ago

BI Analyst
Location: Johannesburg
Salary: 550000
On the hunt for a business Intelligence analyst in JHB!
12 days ago