CRM Reporting & Insights Analyst

Location: Cape Town, South Africa
Salary: R600k - 800k per year
Recruiter: Set Consulting
Job Ref: CRM/lb
Summary: CRM Reporting & Insights Analyst FMCG(Contract)

 

 

Job Description

CRM Reporting & Insights Analyst (FMCG)

R600k - R800k

3 month contract

Cape Town

Excellent opportunity with global FMCG Group, to support CRM Program Manager with data and insights captured in CRM System. Be responsible for:

  • Create and maintain standard reports and dashboards based on existing reporting needs
  • Provide ad hoc reports and dashboards as required/requested
  • Find new ways to report CRM data making use of available tools and recommend purchase of any new tools by providing a business case and reason for acquiring any new reporting and insight tools.
  • Provide feedback to CRM Project managers based on data relating to gaps found in data capture by system users
  • Ensure alignment of data across all CRM projects through regular meetings with relevant stakeholders to update on performance of these projects
  • Provide insights to CRM Program Manager for further CRM system improvements based on reports and dashboards.

Qualifications and experience

  • Min 3 years in a data analysis role.
  • Experience working with databases, cleaning and structuring data into reports and dashboards
  • At least 2 years experience building reports and dashboards within a CRM system (Salesforce an advantage) and Tableau

Please apply on-line


 

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