CSC Manager

Location: Jet Park, South Africa
Salary: 52000 Monthly
Recruiter: Dante Personnel
Job Ref: JHB003440/ABJ
Summary: Global leader in the supply of equipment, tools, services, support and technical solutions for the mining and construction industry is looking for a Customer Support Centre Manager with Mining or Construction Industry experience



Job Description

Minimum requirements: 

General Description:

  • Responsible for successfully managing the Customer Support Centre Operation to provide industry-leading sales support which exceeds customer expectations and fosters customer loyalty and positive customer experience to support the achievement of sales target

Main responsibilities:

  • Participate in and contribute to the development of the Sales Area aftermarket strategic plan
  • Develop and implement the required Customer Support Centre activities, tools and resources in alignment with the Sales Area
  • Aftermarket strategic plan to ensure business and operational targets are met or exceeded
  • Growth of customer interactions through E-Business
  • Ensure performance management processes are implemented (including talent & succession planning & performance development)
  • Accountable for the business and operational result of the Customer Support Centre
  • Ensure strong working relationships with customers and stakeholders are developed and maintained
  • Ensure the relevant activities (sales) are executed to increase the aftermarket revenue and customer service
  • Ensure continuous improvement of Customer Support Centre processes & procedures to maintain currency and accuracy
  • Communicate and follow finished goods inventory as part of SOP process
  • Conduct check of actual customer order vs. case & quotation and identify any discrepancies in terms & conditions and specifications

Minimum Skills and Qualifications:

  • Relevant Business Degree/Diploma
  • Office Suite Literacy
  • Minimum 5 years experience managing and leading a contact centre operation
  • Sales management experience
  • Mining or Construction Industry knowledge
  • English proficiency
  • Will be required to travel

Dante Personnel Recruitment - JHB Branch
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