Call Center Agent

SUMMARY:
The Financial Services Division of an innovative technology and software business, with a strong background in the financial services sector is looking for a Share Dealer to join their developing and thriving team.

POSITION INFO:

Duties to be executed will include,but not limited to, assisting investors to buy and sell shares without offering specific investment advise, registering new investors on trading platfrom, verifying existing investors, loading trade instructions received by investors telephonically, and ensuring that FICA requirements are being adhered to before investors enter transactions.

 Key Responsibilities :

• Answering inbound calls from invetors to take sales orders and buy bids
• Assisting invetsors and prospective investors by answering inquiries and questions with confidence, handling complaints, troubleshooting problems and providing information
• Assisting walk-in investors and prospective investors with document submission, trade instructions and request information
• Accurately updating investor information
• Arranging for the dispatch of forms and information to investors and other interested parties 
• Following up on requests  from investors which involves clerical duties like faxing, emailing, posting and filling
• Taking an interest in and keeping informed about share market trends 
• Collecting, verifying and uploading new investor applications 
• Following up with investors regarding outstanding documentation
• Identifying and escalating priority issues
• Following up customer calls when neccessary

Minimum Requirements

• Degree (Preferebly in Finance)
• Clear Credit and Criminal Record
• Minimum of 6 months Call Center and Customer Service Experience 
• Ability to speak, read and write fluently in English 
• Customer focused
• Enthusiastic, positive and motived outlook
• Good communication skills, both written and verbal 

The next step is to enter the application process by completing the role match questionnaire. This online questionnaire is designed to identify if you are a good match for the role and the company and also help predict a new hire''s on-the-job performance and retainability. You will be required to use the link below, using a google chrome browser.

Creating your profile:

Please navigate to http://ai.pivotaltalent.co.za/?CID=195DF  (we recommend using Chrome)

1. Registration and authentication:
2. Select ‘New registration’
3. Complete registration information. Your email and password can be used to log in and continue building your profile, if you do not complete it in one session. Remember to accept the terms and conditions. 
4. Select ‘Register a new account’

 A few general guidelines for completing the assessment:

1. Follow the registration page and register as a new user.
2. There are no right/wrong answers. Do not see this as a test, just a way of assessing how you see things and approach problems. 
3. Read the instruction pages carefully, there are timed questions, if you go past them you cannot go back. You only have one chance to complete the assessment.
4. The 1st section is the most challenging and is also timed, take notes right from the start! Do not let this section discourage you.
5. Please find the time to put aside 45 min to complete the assessment (without any distractions).

 Please note that selecting ‘next’ on the assessment saves the current progress.

Please ensure that you do this before logging out. (It is recommended not to log out during a section that is timed, as indicated by a counter at the top of the page).

 If you have any issues while completing the assessment, please send an email to --------Please upload your CV here-------->  with a screenshot of your error message; in this way we can give your support requirements the attention it needs.

NB! This job is now closed. You can apply for other jobs by uploading your CV.