Chief Digital Officer

Location: Sandton, South Africa
Recruiter: Kamo Placements
Job Ref: JHB000206/m
Summary: To drive the company's digital transformation programme, establish the technical vision and leading all aspects of the company’s technology.



Job Description


•Develop effective short, medium and long-term operating plans for the IT function, in terms of a digital roadmap and critical success factors, in accordance with best practice Information Management (IM) developments, aligned to agreed strategy.

•Achieve sustainability of processes and mitigation of business continuity risks.

•Define and lead appropriate Enterprise Architecture, Business Intelligence, process innovation, and data management interventions.

•Formulate policies, procedures and directives that align with business requirements to govern the IT environment, managing compliance.

•Advise on appropriate IM strategies and interventions to enhance the Fund’s sustainability and competitive advantage.

•Assess IM needs and ensure the provision of effective and efficient service on all IM applications and developments.

•Direct the information security function, minimising associated risks.

•Represent the Fund’s technological interests, by serving on and contributing advice and/or recommendations to relevant Committees.

•Establish communication and information-sharing channels with relevant stakeholders, influencing the business strategies concerning digital solutions and emerging technologies to create alignment and cross-functional value.


•Proactively identify areas of improvement to meet business needs, incorporating an understanding of broader business implications and anticipated changes in the Retirement and/or Financial Services industry as well as emerging technology.

•Manage the established IT foundation in terms of controls & processes, in a way that minimizes negative impact on the business, in support of effective and efficient service delivery and more consistent experiences to market.

•Manage the implementation of software systems & controls, in line with current best practice, achieving change management, on time, according to budget.

•Work in conjunction with relevant business units and suppliers to implement digital changes, according to specifications, providing an integrated service.

•Recommend improvement opportunities, priorities, and initiatives to ensure process design sustainability.

•Oversee process improvement initiatives and process standards to reduce project risk and accelerate delivery.

•Assess and motivate a suitable process design model in the context of the Fund’s business scenarios.

•Oversee the creation of digitalization requirements based on process designs agreed.

•Manage the development, implementation and maintenance of relevant policies, standard operating procedures, guidelines and processes within the ambit of the business unit’s responsibility, achieving compliance with statutory requirements.

•Monitor the investment made on digital solution initiatives, to ensure that a return is achieved in the form of client, shareholder and business value.

•Enable the business to create a culture of digital driven transformation and support the desired behavioural shift.


•Review reports and statistics, identifying and dealing with problem areas in order to achieve targets.

•Analyse service delivery gaps and challenges, define service delivery operational measures and targets, and implement remedial action strategies.

•Oversee quality of service provided to internal customers to improve overall business unit performance and support to management.

•Manage achievement of the business units’ performance objectives and initiate appropriate corrective action.

•Implement hardware infrastructure/networks achieving required availability and system speed.

•Ensure that all IT projects are on time, meet budget, according to specifications & effectively integrate with other business units.

•Monitor adherence to company procedures and guidelines as well as operational alignment to best practice.

•Optimize operational functioning whilst minimizing risk to the business.

•Audit adherence to procedures and guidelines, taking appropriate corrective action so minimizing potential risk to the organization.

•Identify and cultivate partners that accelerate and support the delivery of digital transformation solutions.

•Engage with a variety of internal and external stakeholders to ensure effective and efficient process delivery and client satisfaction.

•Contribute to establishing a service culture that builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

•Contribute to the competitive edge of IT in the organization through external networking and benchmarking in Industry and National Forums.

•Design and facilitate client / user forums that enable constant communication between the user and technology communities.
•Ensure the development and ongoing communication of IT projects that demonstrate the balance between operational reliability, service excellence and digital disruption. Actively balance the portfolio of projects in this regard.
•Develop and ensure the effective implementation of strategies for all areas of accountability, minimising organisational risk.

•Guide the effective implementation of strategies and their alignment with organisational objectives.

•Influence and contribute to the development and support of the overall business strategy for the organization.

•Ensure an aligned approach by including the Board of Trustees and EXCO in the Business Planning process.

•Translate Divisional Strategy into Departmental strategies and business plans.

•Communicate the strategy to all key stakeholders, ensuring adequate understanding.
•Ensure that projects are linked to each strategic objective with identified key responsibilities.
•Manage the planning of resource requirements, and ensure sufficient resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
•Ensure that strategic objectives are reflected in departmental performance.

•Develop and communicate the manner in which digital and information technologies will enable the strategic objectives of the Company.

•Select / assign and lead / manage people in support of the organisation’s culture.
•Maintain shared values, vision and mission.
•Manage performance of senior staff in accordance with policy requirements.
•Direct the training and development of staff to address organisational requrements.
•Drive adherence to performance plans with an associated individual development plan for direct reports.
•Provide an efficient and informative mentoring or coaching function. Active resource planning incorporating all HR practices.
•Design and implement an organisational manpower plan, in line with the business plan.
•Compile succession plans for key positions and skills.
•Ensures optimal performance of both individuals and teams in order to achieve business objectives.
•Participate in the communication of a meaningful strategic context to guide and direct operational best practice and continuous improvement.

•Engage with appropriate interventions to ensure continuous performance management.

•Identify, define, communicate and obtain buy-in for performance expectations based on industry best practice remuneration guidelines.


•Forecast annual capital and operational budgets in line with corporate guidelines.

•Compile and gain budget approval (with support of the Board of trustees) in line with policy guidelines.

•Manage costs against guidelines, and ensure alignment of expenditure with the budget.

•Manage and prioritize resource allocation across projects and programs within own function.

•Partner with the organisational governance structures by participation and influence of decision making to realise sustainable strategic objectives for Digital Solutions.
•Identify and influence the management of business IT risks.
•Ensure effective financial management and corporate governance for IT budgets.
•Manage the development, implementation and communication of relevant policies and procedures.
•Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that managers and staff are accountable for decisions made and work performed.


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