Cleaning Contracts Manager (Commercial)

SUMMARY:
Our client, a longstanding company, with over 50 years experience in the industry, seeks your contract management experience to oversee the daily workings of the organisation operations. You will be responsible for maintaining a high-quality standard of organisation's deliverables in line with site specific SLA’s by managing client relations, staff management, performing cleaning and equipment inspections.

POSITION INFO:
Minimum Job Requirements:

• Minimum Matric.
• Minimum 5 years’ experience in a similar environment at a Middle Management level.
• Experience in managing large staff compliment and a large client portfolio.
• Relevant operations and people management experience.
• Must have a valid driver’s license and own a reliable vehicle.

• Understand cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assigning tasks to each position to achieve an output standard according to site specific SLA’s.
• Strong people skills and knowledge or industrial relations.
• Strong client relationships and communication skills.

• Operations and Service Delivery:
  • Pro-actively manage a pool of trained relief staff members.
  • Ensure work schedules/job cards are in place.
  • New sites to be opened according to company policies and procedures.
  • Contract retention through maintaining excellent service standards
  • Identify and mitigate the risk of cancellation and building strong client relationships with key client contacts.
  • Ensure that cleaning methodology are strictly adhered to.
  • Manage company assets by performing monthly spot checks on high value items.
  • Ensure regular on job training sessions are conducted.
• Communication:
  • Attend regular client meetings with clients.
  • Respond to clients and management requests timeously.
  • Keep line management informed of issues relating to contracts.
• Staff Management:
  • Work with HR to allocate staff to sites.
  • Payroll submission.
  • Manage Human Resources and Industrial Relations issues.
  • Conduct performance appraisals.
• Health and Safety:
  • Ensure that all OHS Act requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Finance:
  • Manage leave liability.
  • Ensure all rechargeable and overtime work is authorised and billed to client.
  • Ensure debtors collection is in line with contractual agreements.
  • Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed.
  • Order chemical and consumables in line with a monthly pre-determined budget.
• General:
  • Maintain a high standard of morale and motivation.
  • Attend meetings, training sessions and conferences when required.
  • Implement and manage initiatives and objectives as set out by the clients and/or management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
  • Keep abreast of changes in all company policies and procedures.

• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem-solving experience.
• Able to work under pressure.
• Flexible and adaptable.
• Work independently.