Client Care Manager / Relationship Manager / Key Accounts Manager - JHB

Location: Midrand, South Africa
Salary:
Recruiter: MH Solutions
Job Ref: CT001574/MH
Summary: Our client has a vacancy for a Client Care Manager. The main responsibilities of this role are to manage the services, output, and compliance of Client database.

 

 

Job Description

Responsibilities

  • Manage turn-around time, feedback, uptime and data integrity;
  • Resolution of all queries in line with client expectations;
  • Manage Client database integrity to the naming convention is standardized on Sales Force and FM;
  • Implement and manage SLA for all Client’s allocated;
  • Manage Client’s training needs;
  • Manage the de and re-installation, peripheral installations and maintenance within agreed SLA/timeframe;
  • Accurate and timeous daily, weekly and monthly reporting; and
  • Conduct regular system audits and reconciliation that data is correct on FM Pro, Dynamix, Sales Force and Fleet Active.

 

Must have requirements include:

  • Matriculation;
  • Tertiary Qualification (Business Management Diploma or similar);
  • OWN TRANSPORT AND VALID DRIVER’S LICENCE – NON-NEGOTIABLE!
  • 2-3 years Relationship or Key Account management experience;
  • Ability to set and execute a client relationship strategy;
  • Ability to work independently and take initiative;
  • Computer Literacy - Intermediate to Advanced in terms of MS Office, MS Outlook, MS Work, MS Excel and MS Word;
  • Excellent business communication skills both written and verbal; and
  • Fleet Management/Logistics Experience advantageous.

 

PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO priscilla@------

 

Should you not hear from us within 2 weeks of the closing date, please deem your application is unsuccessful.

 

 

 

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