Client Service Manager

Location: Johannesburg, South Africa
Recruiter: Palesa Mbali Group
Job Ref: JHB000197/LR
Summary: Our client is a well established Software Engineering company based in Bryanston, they have long standing relationships across various sectors (mostly financial services). We are always looking out for IT specialist's with extensive knowledge of the Software Development Lifecycle and enjoy managing client relationships.



Job Description

Main Responsibilities

  1. Work with clients, internal IT and service providers according to the required processes and system solutions
  2. First line system support to clients
  3. Manage and participate in Operational Meetings and reporting
  4. Manage all client project scope changes
  5. Direct support to developers to clarify client requirements
  6. Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritisation, business requirements, design, testing, user training and deployments
  7. System and system environment administration, release management and configuration
  8. General System, Process and Client Communication
  9. Identify and implement opportunities to improve service quality, accuracy, compliance and productivity
  10. Develop skills to enhance personal effectiveness and efficiency


Client Services Manager (Account Manager)

A Client Services Manager, also known as an Account Manager, acts as the liaison between an organisation and its clients, and is responsible for the day-to-day management of particular client accounts. The Client Services Manager is the client point of contact to the organisation, and provides client support, technical assistance and general relationship management. This person works to resolve problems and ensures that products are delivered timely and as expected. This includes managing projects and programs in a professional manner, and being able to plan strategically. The Client Service Manager has an in-depth knowledge of the client business and the system services required.


The Client Services Manager may be in charge of one large client, or a number of smaller clients.



Personal attributes

  • Self-motivated and energetic, with a proactive disposition to achieve objectives within deadlines
  • Passion for excellence
  • Embrace change positively
  • Integrity
  • Team player



  • Leadership
  • Ability to pay meticulous attention to detail
  • Good communication skills
  • Good interpersonal skills
  • Decision-making ability
  • Lateral thinking ability
  • Analytical and problem-solving skills
  • Presentation skills
  • Time management and organization skills
    • Client Relationship management
    • Life Insurance Knowledge or Pensions Industry Knowledge, or Lending Industry Knowledge, depending of the Division we are recruiting for
    • Business and Systems Knowledge and Experience
    • Understanding of the technical aspects of the SDLC (Software Development Life Cycle)



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