Client Services Specialist - Tourism Sector

SUMMARY:
Are you a vibrant, highly organised administrative individual, bilingual in English and Afrikaans, who loves working with people and going the extra mile for the best customer service satisfaction?

Our client based at the Waterfront, a professional Tourism business requires an exceptional team play to join their A team.  Your energetic “can do” attitude with the ability to multi task well, will make this position a success.

POSITION INFO:
REQUIREMENTS

• Matric, Relevant qualifications advantageous
• Bilingual in English and Afrikaans essential
• Minimum three years’ experience in a customer facing and administrative role
• Computer Literate with good typing skills
• Very well spoken, bilingual in English & Afrikaans
• Attention to detail with grammar for professionally written emails
• Must be exceptionally well groomed and presented at all times
• Ability to multitask and manage several tasks simultaneously

• Dealing professionally with walk in clients and telephonic enquiries
• Liaise with clients on various social media platforms answering all enquiries timeously and professionally with excellent grammatical skills
• Manage busy incoming reservations on email and returning information timeously on questions asked
• Liaise with clients regarding private excursions, ensure all necessary and additional items that could be required as far as catering, equipment and beverages etc. is noted
• Update schedule with regards to emails and WhatsApp
• Manage schedule with emails and Whatsapp very closely for changed or interruptions that could cause delays etc.
• Ensure schedule is constantly updated according to bookings
• Throughout the day constantly ensure tickets are loaded
• Manage the financial spreadsheet on sales, update and liaise with Accountant
• Deal with any ad hoc cash pay-outs for expenses that may arise
• Ensure all additional items needed for the various excursions is ordered and has arrived
• Check in guests for excursions and meet them on their return ensuring you get their feedback and that there is excellent customers satisfaction
• Update monthly staff rosters