Collections Agent

SUMMARY:
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POSITION INFO:

As part of a leading digital credit provider, you’ll play a pivotal role in supporting financially vulnerable customers while securing sustainable repayment outcomes. This is more than a collections role – it’s about solving problems, protecting relationships, and contributing to a culture that values both performance and people.

What You’ll Do:

• Engage with customers through calls, email, and digital platforms to resolve overdue accounts
• Negotiate tailored solutions, offer practical payment arrangements, and ensure follow-through
• Log interactions and outcomes accurately to ensure compliance and transparency
• Collaborate with team members to continuously improve customer experience and collections success

What You’ll Need:

• 2–3 years’ experience in collections (ideally within financial services or fintech)
• Proven track record in handling accounts across early to late-stage collections
• Strong negotiation, communication, and problem-solving skills
• Ability to thrive in a target-driven environment while remaining empathetic and solutions-focused
• Tech-savvy – confident using CRM systems, dialers, and digital tools

We Offer:

• Basic salary plus commission (linked to performance)
• Contribution to medical aid
• Access to wellness support and training
• A dynamic, supportive, and forward-thinking work culture

If you’re adaptable, performance-driven, and ready to make a difference – we want to hear from you.

Apply now and help us build better financial outcomes, one conversation at a time.