Commercial Vehicle Truck & Trailer Service Advisor - Pretoria

SUMMARY:
Remuneration: R260 000 per annum CTC + commission + compulsory provident fund + option of medical aid 50/50 (negotiable on salary)
 
Our client has a Service and Repair Division (Workshop) repairing  Trucks and Trailers and are looking for an experienced and knowledgeable Service Advisor to join the team.
 
Purpose Of The Job:
 
Maximise service sales and profitability through accurate quotation and servicing advice but also providing customer service confidence in the company. Ensure the highest standards of courtesy and efficiency in customer contacts and communication, record customer requirements and details accurately, understand the customer’s concerns and record vehicle details and service history accurately.

POSITION INFO:
Key Responsibilities:

• Administrating all admin required duties for the Service and Repair Centre Service Advisor function
• Following up with orders and parts requirements on all current and future jobs
• Responsible for the total customer handling process in the service and repairs area
• Achieve high level of customer satisfaction and confidence to increase loyalty and trust
• Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
• Build and maintain a positive service image amongst customers
• Handle all customer requirements by offering alternative repair solutions and pricing options
• Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
• Must be able to handle all customer complaints and issues up to a certain level
• Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity
• Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
• Follow-up 48 hours after the service / repair to ensure the customer is satisfied with the work done
• Maintains positive relationships with customers to ensure repeat and referral business
• Develop sales leads for future business and forward leads to the sales department

• Minimum of 2 to 3 years’ experience as a service advisor in a truck/trailer service and repair workshop environment. The client could consider STRONG SERVICE ADVISORS from other automotive sectors
• Grade 12
• Certificate in Service Advisor’s course
• Knowledge of sound customer satisfaction processes
• Preparation of quotations
• Customer service and administration
• Computer Literacy: MS Office (essential)
• Experience in recording and administration systems pertaining to company and customer requirements on Syspro or similar ERP system (essential)
• Experience in workshop practices in the efficient servicing and repairing of customer vehicles
• Sound trailer/truck/automotive technical and product knowledge
• Understanding of workings of warranty terms and conditions, service and maintenance plans/ programmes
• Automotive Industry experience Essential!!