SUMMARY:

Job Title:

Location:

POSITION INFO:

Reporting to:

Job Summary:

Key Responsibilities:

• Oversee all Maersk commercial and sales related matters in PNG, ensuring alignment with Asia Pacific regional objectives.
• Develop and execute sales strategies to drive revenue growth across key ports including Lae, Madang, and Wewak.
• Prepare quarterly or semi-annual forecast analysis and rate targets for nominated clients and submit to Maersk Trade Manager as required.
• Create and deliver quotations to clients upon request, using either contracted rates or Maersk Spot rates, ensuring competitiveness and accuracy.

Client Engagement & Service Excellence

• Serve as the primary point of contact for Maersk’s commercial sales in Papua New Guinea.
• Champion customer service excellence, driving high CSAT scores and fostering long-term client loyalty.
• Attend client onboarding sessions on behalf of Customer Service to ensure all processes are in place for smooth and timely
• Respond to client inquiries and issues via Maersk website or Salesforce when Customer Experience (CX) team support is
• Manage and resolve escalations in coordination with CX teams, ensuring timely and satisfactory outcomes.

Team Leadership & Collaboration

• Lead and mentor the Commercial and Sales team, setting clear performance goals and supporting professional development.
• Promote cross-functional collaboration with Operations, Finance, and Customer Service to ensure end-to-end process efficiency.
• Foster a performance-driven culture while maintaining team motivation and alignment with company values.

Reporting & Analytics

• Analyze and report monthly Profit & Loss (P&L) performance of Sales and Commercial functions, using insights to guide
• Maintain up-to-date sales forecasts, revenue tracking, and opportunity pipeline using CRM tools like Salesforce.com.

Market Presence & Growth

• Conduct quarterly visits to Wewak and Madang to engage with clients, assess performance, and identify growth
• Build market intelligence by monitoring trends, competitor activity, and emerging client needs to position the company and Maersk

Qualifications & Experience:

• Bachelor's degree in Business, Logistics, Marketing, or a related field
• At least 4–5 years of experience in commercial sales or business development, preferably in shipping, logistics, or freight.
• Proven success in handling strategic accounts and delivering consistent growth.
• Familiarity with international trade practices, ocean freight pricing, and market dynamics.
• Strong command of Salesforce, Microsoft Excel, and Maersk
• Excellent verbal and written communication
• Ability to travel within PNG to support client and team

Core Competencies:

• Strategic and analytical mindset
• Strong commercial acumen
• Relationship management
• Cross-functional collaboration
• Customer-first approach
• Results-oriented leadership

Why Join Us?