Contracts Manager

SUMMARY:
Our client, offering a range of professional residential and commercial solutions for manufactured, aluminium products, requires a professional Contracts Manager to join their team in Durban (northern suburbs), reporting to the Managing Director.

POSITION INFO:
Position Overview:
The Contracts Manager is responsible for site management, coordination, quality control, client communication and risk mitigation to ensure projects are completed on time, within budget and to the highest quality standards. The role also aims to minimize rework, detect quality issues early and reduce the Managing Director’s tactical involvement.

Key Responsibilities:

Site Management and Coordination

• Oversee day-to-day site operations, ensuring projects stay on schedule and within budget.
• Coordinate with project managers, site supervisors, subcontractors and suppliers for seamless execution.
• Ensure all materials and manpower are available before project commencement.
• Monitor and enforce safety and compliance standards on-site.

• Implement strict quality checks at every project phase to identify defects early.
• Ensure first-time quality pass rate by enforcing high installation standards.
• Reduce rework by proactively addressing potential issues before final inspections.
• Conduct regular snag list reviews and ensure defects are resolved within set timelines.

• Keep clients informed through scheduled progress updates.
• Address client concerns promptly to maintain a high satisfaction rate.
• Ensure timely approvals and client sign-offs for different project phases.

• Identify project risks early and implement mitigation strategies.
• Ensure compliance with legal, contractual and safety requirements.
• Resolve disputes efficiently to avoid project delays.

• Make operational decisions independently, reducing the need for MD intervention.
• Escalate only high-level, strategic issues that require MD input.
• Provide structured reports to keep senior management informed without unnecessary involvement.

• On-time project completion rate - % projects delivered within agreed timeline.
• Site readiness compliance - % projects that start with all necessary resources in place.
• First-time quality pass rate - % of installations passing inspection without rework.
• Rework percentage - % of total project cost attributed to rework (target: minimal).
• Client update frequency - % projects where clients receive scheduled updates.
• Client satisfaction score (CSAT) – rating based on communication and project execution.
• Decision escalation rate - % site decisions escalated to the Managing Director (target: minimal).
• Non-conformance report (NCR) closure rate - % of quality issues resolved within target timelines.
• Issue resolution time – average time taken to resolve project challenges.
• Subcontractor compliance rate - % subcontractors meeting contract terms and quality standards.