Customer Care Representative

Recruiter:

Red Ember Recruitment

Job Ref:

ZR_1065_JOB

Date posted:

Tuesday, October 4, 2022

Location:

Pretoria, South Africa

Salary:

Market Related

JOB SUMMARY:
Red Ember is currently recruiting a Customer Care Representative to be based at a company in Pretoria.

JOB DESCRIPTION:

To qualify for this position, you need:

Matric
Minimum 2 years of experience in a similar role
Excellent communication skills.
Telephone etiquette
The ability to multi-task and stay organized
Familiar with CRM systems and practices.
Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
Experience in the property industry beneficial

Duties and responsibilities include:

Contact every client that enquires about rental properties through the CRM system.
Make a minimum of 100 - 120 outbound calls per day.
Determine the client''s needs and schedule a viewing for the client, send an SMS, email, and application form.
Complete viewing registers for the Rental Agents every day with the details of the clients that have confirmed attendance.
Keep track of client attendance at viewings by following up with the Rental Agents the next day. If the client did not attend the viewing, contact the client and reschedule.
Keep detailed notes on the CRM system.
Attend to inbound rental viewing queries.
Assistance with ad-hoc duties when and if required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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