Customer Order administration Clerk -Portuguese -French speaking

SUMMARY:
Large global manufacturing concern is looking for an experienced Customer Service Representative. The role will be supporting the local supply chain team.

POSITION INFO:

Customer sales order administration / Customer Service- Portuguese /french speaking

Large global manufacturing concern is looking for an experienced. The role will be supporting the local supply chain team.

JOB OBJECTIVE:

To co-ordinate all customer-related activities within the demand management process of order fulfilment. Also to monitor performance of critical integration points with other processes; from design handling and demand acquisition, to the delivery of packaging and additional materials to both company and export customers. A high level of rigour and accuracy is required for data analysis.

KEY RESULT AREAS:

• To be the primary point of contact and information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
• To contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
• To represent OFPM within the Key Account teams
• To be responsible for the provision of standard pre-defined reports of performance measures
• To be responsible for the completeness and quality of relevant master data inputs
• To manage and co-ordinate the design process for new and modified designs relative to order management
• To maintain key records within company computer based business reporting systems
• To control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimised customer delivery of material OTIF ( On Time In Full )
• To check customer requirements placed via the E-Packs portal to ensure smooth process flow
• Managing forecasting modelling tools and programs ( E-Packs & Portal )
• Facilitating sustainable growth on E-Packs and EDI utilization
• To co-ordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
• To coordinate delivery requirements through Shipping Supply Administration
• To manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
• To co-ordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
• To liaise with the Claims Coordinator in the organisation of the recall, return and replacement of claimed materials as appropriate
• To ensure compliance with all appropriate laws, policies and procedures
• To participate in WCM activities and projects
• To act and perform in the best interests of company and its customers
• To participate in appropriate training and development
• To be aware of and adhere to company Core Values

• Matric
• Relevant qualification in Sales or Marketing
• B Com Degree or Equivalent

• At least 2 years experience within demand planning, production planning / customer service environment
• Drivers’ licence
• SAP experience
• Must be fluent in Portuguese /French

• Requires prior knowledge of sales or commercial relationships
• Requires the ability to quickly gain a full understanding of customer operational needs
• Requires strong business communication skills at all levels and disciplines; both written and oral
• Requires a high degree of accuracy in collating, checking and analysing data and information
• Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)

• Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
• Able to manage multiple tasks while demonstrating time management/prioritisation skills
• Able to understand and work within defined processes
• Able to effectively negotiate solutions to sales and operational planning issues
• Able to work in a matrix organisation aligned to account teams and specialist functions
• Able to demonstrate a flexible working attitude
• Able to work effectively in a team environment

• This role is full time office based
• This role may require some international and domestic travel

NB! This job is now closed. You can apply for other jobs by uploading your CV.