Customer Relations Liaison

SUMMARY:
We are seeking a Client Relationship Liaison within the Telecommunications/ICT industry.


Purpose of the role
The primary purpose of the Client Relations role is to establish, nurture, and maintain strong relationships with clients to ensure satisfaction, loyalty, and long-term business growth. This role serves as a key liaison between the company and its clients, ensuring seamless communication, addressing concerns, and identifying opportunities for value addition. By consistently meeting and exceeding client relationship targets and performance indicators, the role contributes to the company’s strategic objectives, including customer retention, sales growth, and enhanced client satisfaction.

POSITION INFO:
Key Responsibilities
Develop new relationships with clients to expand the current client/customer base
Develop and maintain strong relationships with clients/customers to ensure satisfaction and loyalty.
Conduct regular business reviews to evaluate client satisfaction with products and services.
Identify and communicate sales opportunities within key accounts to the sales team.
Keep clients informed about new product offerings and updates.
Attend client meetings to strengthen relationships with existing accounts.
Meet client relationship targets and KPIs as defined by the Head of Sales.
Collaborate closely with Sales Managers and Sales Representatives to support client needs.
Address and resolve client concerns promptly and effectively.
Administer client satisfaction surveys and reviews to gather feedback.
Monitor company performance against service level agreements and flag potential issues.
Keep relevant managers informed about changes or developments within client accounts.
Coordinate with internal departments to fulfil client requirements efficiently.
Focus on client retention by proactively addressing their needs.
Meet weekly appointment and sales gross profit (GP) targets.

Qualifications
Minimum Grade 12 Qualification
Sales/ Marking related qualification will be benefit
Drivers' license and own reliable transport
English and Afrikaans Language proficiency

Experience
3-5 years of proven industry sales experience
New Business Development experience
Ability to communicate, present and influence on all levels of the organization
Proven ability to drive the sales process from initiation to completion
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Hardworking with a strong work ethic
Target-driven and competitive
Must be able to use own initiative when it comes to developing new business -think out of the box