Customer Service Administrator

SUMMARY:
Our client is looking for a customer service administrator to join their team in Hammersdale.

POSITION INFO:
Minimum Requirements:

• 1 – 2 Years in a similar customer services role
• Matric qualification
• Tertiary qualification/certification would be advantageous

• Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
• Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
• Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
• Liaise with the Converting Department in respect of lead times and capacity
• Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
• Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders Capture sales forecast based on input from KAM and other sales team members / distributors / partners
• Handling and receiving general customer enquiries or queries
• Processing of; 1. Sample requisitions 2. Customer complaints, returns and credit notes 3. Invoices in conjunction with receipt of delivery notes
• Assisting new customers with credit applications in conjunction with Finance department
• Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

NB! This job is now closed. You can apply for other jobs by uploading your CV.