Customer Service Administrator



Greys Personnel

Job Ref:


Date posted:

Wednesday, February 1, 2023


eThekwini West (Hillcrest / Hammarsdale), South Africa



Our client is looking for a customer service administrator to join their team in Hammersdale.


Minimum Requirements:
  • 1 – 2 Years in a similar customer services role
  • Matric qualification
  • Tertiary qualification/certification would be advantageous
Key Performance Areas (including but not limited to):
  • Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
  • Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
  • Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
  • Liaise with the Converting Department in respect of lead times and capacity
  • Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
  • Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders Capture sales forecast based on input from KAM and other sales team members / distributors / partners
  • Handling and receiving general customer enquiries or queries
  • Processing of; 1. Sample requisitions 2. Customer complaints, returns and credit notes 3. Invoices in conjunction with receipt of delivery notes
  • Assisting new customers with credit applications in conjunction with Finance department
  • Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports


NB! This job is now closed. You can apply for other jobs by uploading your CV.




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