Customer Service Relationship Consultant

Recruiter:

Pro Personnel

Job Ref:

RTB002806/D

Date posted:

Friday, July 18, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind. They are looking for Customer Service Relationship Consultant based in Gauteng, Kempton Park

POSITION INFO:
Purpose of the Role:
Our client is seeking a highly motivated and personable Customer Service Relationship Consultant. This role serves as the primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. The successful candidate will be responsible for building strong customer relationships, resolving issues promptly, and delivering exceptional service that supports customer satisfaction and loyalty.

Key Responsibilities:

Act as the first point of contact for customer inquiries via phone, email, and chat.
Develop and maintain positive relationships with customers to ensure high levels of satisfaction and retention.
Identify customer needs and provide tailored solutions to enhance their experience with the services offered.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain accurate records of customer interactions, transactions, feedback, and complaints.
Collaborate with internal departments (e.g., operations) to meet customer needs and improve service delivery.
Proactively follow up with customers to ensure continued satisfaction.
Provide insights and feedback to management regarding customer trends, service improvements, and potential areas for process enhancement.
Consistently meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.

Requirements

Matric
Registered Debt Counsellor
Demonstrated experience in customer service, client relations, or a related role
Strong communication and interpersonal skills
Excellent problem-solving capabilities and attention to detail
Proficiency in Microsoft Office applications
Ability to multitask, prioritize, and manage time effectively
Empathy, patience, and a strong customer-first attitude
Bilingual proficiency in English and Afrikaans

In this role, the Customer Service Relationship Consultant will play a key part in maintaining the reputation of our client’s business while contributing to the overall success of their debt counselling services through excellent service delivery and relationship management

Salary: Negotiable as per the current earning

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