Customer Service Relationship Consultant

SUMMARY:
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind. They are looking for Customer Service Relationship Consultant based in Gauteng, Kempton Park

POSITION INFO:
Purpose of the Role:
Our client is seeking a highly motivated and personable Customer Service Relationship Consultant. This role serves as the primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. The successful candidate will be responsible for building strong customer relationships, resolving issues promptly, and delivering exceptional service that supports customer satisfaction and loyalty.

Key Responsibilities:

• Act as the first point of contact for customer inquiries via phone, email, and chat.
• Develop and maintain positive relationships with customers to ensure high levels of satisfaction and retention.
• Identify customer needs and provide tailored solutions to enhance their experience with the services offered.
• Resolve customer issues efficiently and escalate complex matters when necessary.
• Maintain accurate records of customer interactions, transactions, feedback, and complaints.
• Collaborate with internal departments (e.g., operations) to meet customer needs and improve service delivery.
• Proactively follow up with customers to ensure continued satisfaction.
• Provide insights and feedback to management regarding customer trends, service improvements, and potential areas for process enhancement.
• Consistently meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.

• Matric
• Registered Debt Counsellor
• Demonstrated experience in customer service, client relations, or a related role
• Strong communication and interpersonal skills
• Excellent problem-solving capabilities and attention to detail
• Proficiency in Microsoft Office applications
• Ability to multitask, prioritize, and manage time effectively
• Empathy, patience, and a strong customer-first attitude
• Bilingual proficiency in English and Afrikaans