Customer Service Representative – Cape Town

SUMMARY:
Customer Service Representative – Cape Town

POSITION INFO:

Job description:

• Process sales contracts received from clients, sales consultants and business partners.
• Scheduling of fitments for company Fitment Centres and Inhouse technicians.
• Scheduling of Business Service Requests as and when required.
• Moving of technicians scheduled jobs as required.
• Tech Support.
• Maintaining efficiencies of technicians scheduled jobs.
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants.
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers.
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly.
• Providing insurance certificates.
• Assist and attend to incoming calls.
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office.
• Provide service to both existing and prospective clients.
• Ensuring both the company and the customers’ best interest is kept at heart.

Minimum requirements:

• Matric with at 2 years’ experience in an administrative role.
• Previous experience is the logistics or tracking industries would be advantageous.
• Proficiency in MS Office & Outlook.