Customer Success Consultant

SUMMARY:
A leading software company is expanding 

We're on the lookout for a dynamic Customer Support Consultant to uphold our standard of client support. Your mission? To ensure our customers receive unparalleled assistance, managing and resolving inquiries with precision and care.

Somerset West | Permanent | In-Office | R20 - R30K

POSITION INFO:
Key Responsibilities:

• Be the beacon of timely and accurate support across various channels, addressing customer queries with finesse and expertise.
• Dive deep into customer issues, troubleshooting and resolving them effectively while maintaining our commitment to excellence.
• Champion effective support through our CRM solutions, ensuring every interaction leaves a lasting impression.
• Identify recurring issues and collaborate with teams for continuous improvement, driving our solutions to new heights.
• Seize opportunities to introduce additional services, fostering customer loyalty and driving sales.
• Participate in quality assurance activities, ensuring our support standards remain unmatched.
• Embody professionalism and empathy in all interactions, even in the face of challenges.
• Stay ahead of the curve with continuous learning, keeping abreast of industry trends and best practices.
• Foster a culture of learning and accountability, ensuring both our team and clients thrive.
• Strategically mitigate customer churn, retaining and delighting customers at every turn.
• Fuel business growth through exceptional customer experience and unwavering support

• Master the ins and outs of our products, offering unparalleled support to our customers.
• Guide customers in maximising the potential of our software, driving long-term engagement.
• Handle high volumes of support with ease, showcasing impeccable communication skills.
• Excel in attention to detail, ensuring no query goes unanswered.
• Possess technical prowess to understand and troubleshoot software functionalities.
• Stay hungry for knowledge, keeping up with technology trends and best practices.
• Radiate positivity and professionalism, even under pressure.
• Excel in self-management and time-management, thriving in a fast-paced environment.
• Previous experience in operational rental management and knowledge of rental legislation are advantageous.

• Experience in data analysis and proficiency in *Microsoft products are preferred
• General IT knowledge and experience in customer service/support are essential
• Administration management experience is a plus.
• Tertiary education is advantageous but not mandatory.