Customer Success Consultant - Accounting exp

SUMMARY:
Customer, Success, Consultant

POSITION INFO:

Customer Success Consultant (POS24087)

Somerset West

R18 000 to R 23 000

Requirements

• You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process

• 1+ years of experience in an account management, customer success or online training in the software industry

• A track record in property management

• Phenomenal interpersonal skills that allows you to easily build new relationships

• Ability to work under pressure

• Tech savvy

Responsibilities:

• Drive and own the new client onboarding journey

• Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software

• Management of data migration from clients’ previous solution

• Online training sessions on our software

• Regular client usage audits and consultation sessions to optimally use our solutions

• Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate

• Handle and resolve customer requests and complaints.

• Minimize customer churn by pro-active client consultations

• Improve customer experience through product support in product design and product development.

• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions

Closing Date: 30 April 2024

To apply for this position: Send MS Word format CV to and use POS24087 in the subject line