Customer Support & Training

SUMMARY:
Customer Support & Training

POSITION INFO:

Customer Support & Training (POS294)

Somerset West

Requirements

• Grade 12
• 3+ years of experience in an account management, customer success or online training in the software industry
• Must have a passion for the property management market and technology
• Financial or Accounting qualification would be a bonus
• Experience in training or education would be an advantage
• Fully bilingual

Responsibilities:

• Drive and own the new client on-boarding journey
• Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
• Management of data migration from clients’ previous solution
• Online training sessions on our software
• Regular client usage audits and consultation sessions to optimally use our solutions
• Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
• Handle and resolve customer requests and complaints.
• Minimize customer churn by pro-active client consultations
• Improve customer experience through product support in product design and product development.
• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions Requirements

Closing Date: 15 December 2022

To apply for this position: Send MS Word format CV to and use POS294 in the subject line

NB! This job is now closed. You can apply for other jobs by uploading your CV.