Customer Support Manager

Recruiter:

Network Recruitment

Job Ref:

NES022291/TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:
Key Requirements:

Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
Proven background working with OEM equipment in a customer-facing technical support role.
BEng Degree in Mechanical Engineering (or a related field) is essential.
Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.

Key Responsibilities:

Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.

Apply now!

For more engineering jobs, please visit
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information contact:
Thabo Tshoane
Recruitment Consultant
0873510724

Similar jobs you might be interested in:

Customer Support Manager
Location: Johannesburg
Salary:
Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a customer support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.
8 days ago

CUSTOMER SERVICES / INTERNAL SALES SUPPORT – FLORIDA - R17 000
Location: Johannesburg
Salary: 200000
Permanent position
37 days ago

Head of Customer support (Medical aid/insurance / Healthcare)
Location: Johannesburg
Salary:
45 days ago

Head of Customer support (Medical aid/insurance / Healthcare)
Location: Johannesburg
Salary:
77 days ago

Customer Support Manager - Engineering Processing Equipment
Location: Johannesburg
Salary: Monthly
A well-established minerals processing equipment engineering company requires the above to lead and manage the customer support function to ensure excellent service delivery, strong client relationships, and sustainable growth in the aftermarket segment.
29 days ago

Passenger Vehicle Head of Aftersales (OEM Level) - Gauteng, Midrand
Location: Johannesburg
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: To lead and oversee the entire aftersales value chain—including service, parts, accessories, warranty, customer support, and warehouse operations—ensuring exceptional customer experience, operational efficiency, and commercial performance across the OEM’s network. This str...
2 days ago

Field Service Technician
Location: Johannesburg
Salary:
3 days ago

Internal Sales Engineer
Location: Pretoria
Salary: 300 000 Annually
Got the technical know-how but prefer staying office-based? Use your electronic engineering skills to support smarter sales!
8 days ago

Technical Specialist
Location: Johannesburg
Salary:
8 days ago

Field Service Technician
Location: Midrand
Salary:
Our client, a Global mechanical and plant engineering concern, listed on the Frankfurt Stock Exchange, seeks your technical expertise to join their Johannesburg branch.
10 days ago