Customer Support Manager

Recruiter:

Network Recruitment

Job Ref:

NES022291/TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:
Key Requirements:

Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
Proven background working with OEM equipment in a customer-facing technical support role.
BEng Degree in Mechanical Engineering (or a related field) is essential.
Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.

Key Responsibilities:

Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.

Apply now!

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If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information contact:
Thabo Tshoane
Recruitment Consultant
0873510724

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