Customer and Channel Data and Insights Analyst

Location: Johannesburg, South Africa
Salary: 650 000 Annually
Recruiter: MECS Africa
Job Ref: JHB007647/LB
Summary: My client within the manufacturing sector is seeking a Customer and Channel Data and Insights Analyst to provide necessary support to establish an effective and efficient route to market and sales organization. This position will be based in Isando

 

 

Job Description

Requirements:

  • Bachelor’s degree in Business (BBA) or BSc Computer Science with majors preferable in the following (project management, data, science, statistics, software development or BI related).
  • Minimum 3 years sales, marketing and/or agronomic experience.
  • Experience in CRM, data management and analytics is preferred.
  • Technical Skills: HTML5, SQL, SSIS, SSAS, SSRS, R, Power BI, Tableu
  • Customer centric and market oriented.
  • Experience with project planning and execution

Responsibilities are, but not limited to:

  • Enable customer centric strategy and sales execution through data analytics and customer insight
  • Use internal and external data to highlight market and business trends to increase profits and efficiency
  • Responsible for collecting insight through different means, from mining the company data sources and industry trends to help develop insight on company position and suggest improvements and changes to drive business and profitability
  • Plan and manage the budgets for the research projects accordingly
  • Develop insights to support Go-to-market strategies, customer engagement, campaign activation and cluster strategies.
  • Support country group sales teams with channel partner mapping and channel-product visibility
  • Collaborate with relevant stakeholders in the implementation of key business enablers such as account planning, track and trace, affiliate programs etc.
  • Implement standard and approved customer segmentation to drive prioritization and business growth

Responsible for improving customer experience through:

  • Developing customer journey maps and segmentation with identification of customer pain points and key touchpoints,
  • Collect customer feedback
  • Able to make decisions and provide direction to business in order to improve customer experience.
  • Monitor CRM sales data quality and implement actions to ensure sound and reliable customer data
  • Provide support for account planning through data analytics, dashboards, reports etc.
  • Communicate and provide trainings for countries to understand and implement customer segmentation

 

 

This job is now closed. You can apply for other jobs by uploading your CV.

New users - Upload your CV                      Existing users - Login here

 

Similar jobs your might be interested in:

Customer Pricing Analyst / Revenue Growth Manager, FMCG – R700K p/a
Johannesburg
Responsible for building, managing, updating and refining the profit waterfalls. Assist in Pricing and Promotions strategies focused on generating top-line revenue growth.
7 days ago


Call Centre sales Customer Service
Johannesburg
We are looking for individuals who are flexible with hours which meet the customer business demand and that can demonstrate the below qualities:
11 days ago


Sciences Customer Services Intern - Personal Care and Industrial Manufacturing Industries
Johannesburg
A well-known and established Chemical company specialising within the Speciality chemicals industries into the Personal Care and Industrial Manufacturing industries requires the above to liaise with customers and to provide accurate and timely techni...
13 days ago


Call Centre Customer Service Agents
Johannesburg
We are looking for individuals who are flexible with hours which meet the customer business demand and that can demonstrate the below qualities:
15 days ago


Head of Customer Experience Service
Johannesburg
An international organisation seek your market insights, networking skills and the ability to use your international network to open up a new customer Service BPO to the market.
24 days ago


Principal Business Analyst
Johannesburg
An interesting, challenging and rewarding position exists for a suitable and skilled Business analyst.
New!


Specialist Electronic Document Delivery
Centurion
To provide a comprehensive Electronic Document Delivery services to company customers including management of the day-to-day service delivery, the production system, DR sites, initial contract & SLA management, customer qualification, customer contac...
New!


Automation Test Analyst
Johannesburg
Join a powerhouse in the Automation Test analyst space today
New!


Financial Analyst CA(SA)
Johannesburg
A company known for its excellence in products is actively recruiting.
New!


Business Analyst
Johannesburg
An employer of choice concerned within the mining industry is currently seeking an ambitious and influential Chartered Accountant to take on the role of the Business analyst.
New!


Java Developer Data Base Registry
Johannesburg
Another opportunity to get you close to your next employment , calling all Java Developer professionals who are in the job market to register their profile with us, in order to be assisted with any employment opportunities in the IT Sector, our missi...
1 day ago


 

Create a free job alert for                                

Customer and Channel Data and Insights Analyst in Johannesburg

Enter your email address below
and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you. By giving us your email address your agree to our Terms and Conditions