Data Analyst

SUMMARY:
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POSITION INFO:

Requirements:

• A Certification in Data Science, Computer Science, or a related field is required
• A minimum of 2-3 years working experience
• Data analysis, reporting, and data-driven decision making are required
• Experience with data visualisation and dashboard tools (Power BI, ZOHO)
• Experience in conducting trend analysis and statistical analysis to identify patterns and insights
• Strong knowledge of Excel (advanced functions, pivot tables)
• Familiarity with business intelligence (BI) platforms
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)

Responsibilities:

• Monitor Attendance in real-time by tracking and comparing actual hours worked against planned hours, analysing variances and understanding reasons behind these variances, such as overtime, absenteeism, understaffing and rostering inefficiencies as well as looking for trends for the above.
• Collaborate with the workforce management team to adjust rosters and staffing decisions based on data insights to improve efficiency and ensure alignment with client requirements while maintaining optimum staffing solutions.
• Raise immediate escalations when actual attendance deviates from the planned schedule. (Workforce management)
• Escalate absence and lateness issues to the Workforce Management team for resolution in coordination with HR.