Dealer Payouts Officers: Banking: FTC

Payout Officers: Dealers: FTC: Banking: Menlyn and Rivonia

The call is for experienced Senior Payout Officers with Dealer experience to join the client on contract to ensure consistent payout to dealers and ensure that all security documentation is to cover the asset risk of the bank.

Your Responsibilities will include:

Productivity

• Checking and processing new payout requests within 18 minutes.
• Checking and processing payout pending’s within 11 minutes.
• Attend to customer telephonic requests in a professional manner.
• Ensure incoming telephone calls are answered within 15 seconds.
• Ensure client telephonic requests are adhered to.
• Payouts: 504
• Payout pending’s: 819

Quality

• Reviewing all supporting documents received from the dealers for accuracy, completeness, and compliance before payout.
• Ensure that clear and correct FICA documents are received before payout.
• Stay updated with amended policies and procedures.
• Report suspicious and fraudulent transactions to line management.
• 5% Error Ratio and QA Assessments.
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Effective Communication

• Assist and liaise with dealers on incomplete and incorrect payout requests.
• Proactively follow up on payout pending with dealers or sales.
• Escalate relevant queries to team leader or manager for sign off where applicable.

Job Responsibilities

• Build and maintain relationships with clients by demonstrating understanding of client needs, communication, acting on feedback.
• Delivering on client expectations.
• Retain and grow mutual business with existing/new clients through regular engagement/interactions.
• Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Client Culture building initiatives (e.g. staff surveys)
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Client.
• Monitor daily performance and status by analyzing departmental performance against expected outcomes and communicate as per standard operating procedures.
• Optimize outputs by evaluating resource utilization and analyzing channel effectiveness.
• Adhere to internal compliance standards and external regulatory requirements for transactions, proposals, and documentation by informing relevant internal stakeholders.
• Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
• Inform internal stakeholders of industry changes and legislation through information sharing.
• Source and relate business opportunities from internal departments in line with budgets by building and maintaining internal relationships.
• Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
• Advise internal stakeholders through reporting and engaging on improved recovery practices and processes.
• Support the achievement of the business strategy; objectives and values by reviewing Client and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Preferred Qualification and minimum requirements:

• Matric / Grade 12 / National Senior Certificate

• 1 year appointed as a Contracts Officer (sending contracts to dealerships) in the Vehicle Asset Finance industry with the successful completion of the payouts assessment Or
• 1 year appointed as a Payouts Officer (payment to dealerships) in the Vehicle Asset Finance industry.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge and Banking procedures
• Business principles and Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office & Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioral Competencies

• Building Customer Loyalty l Earning Trust l Decision Making l Initiating Action l Stress Tolerance l Work Standards l Continuous Improvement l Managing Work