Delivery Channel Manager

SUMMARY:
Delivery Channel Manager – Midrand, Gauteng
Salary: R40K (negotiable)

We’re looking for a savvy, results-driven Delivery Channel Manager to oversee and optimise our food and product delivery operations. You’ll be the key link between our restaurants, internal dispatch teams, and third-party platforms like Mr D, Takealot, and Uber Eats. Your mission? Deliver smooth, efficient operations, boost customer satisfaction, and scale delivery performance across all channels.

Key Responsibilities - Duties include but not limited to:

• Oversee day-to-day management of all delivery channels – internal drivers, restaurant deliveries, and 3rd-party platforms.
• Monitor order flow, dispatch times, and delivery KPIs to ensure on-time delivery and order accuracy.
• Coordinate with kitchen, warehouse, and packaging teams to streamline prep-to-delivery workflows.

• Manage relationships and SLAs with delivery partners like Mr D, Takealot, Uber Eats, and others.
• Ensure product/menu/catalogue updates are accurate and promotions are live across all platforms.
• Handle onboarding and operational troubleshooting for all third-party vendor portals.

• Track channel-specific performance metrics: delivery times, cancellations, ratings, and customer feedback.
• Provide actionable insights and weekly reports to drive improvements and resolve bottlenecks.

• Identify and implement opportunities to expand and improve delivery offerings and geographic reach.
• Contribute to pricing strategies, delivery fees, and campaign planning with marketing and finance teams.
• Innovate and test new delivery methods (bike vs car, scheduled vs instant, etc.) for efficiency.

• Lead, train, and motivate delivery drivers and support staff.
• Implement shift planning, route optimisation, and real-time issue resolution.
• Foster a service-first, customer-obsessed team culture.

• 3+ years experience in logistics, food delivery, e-commerce, or a related operations role.
• Solid understanding of delivery tech platforms and apps (Mr D, Uber Eats, Takealot, etc.)
• Strong communication and coordination skills — must love spinning plates!
• Analytical mindset with ability to interpret data and make quick, smart decisions.
• Proficient in Excel/Google Sheets, delivery dashboards, and POS/inventory systems.
• Ability to work under pressure, manage tight turnarounds, and keep your cool.
• Own transport a plus for site visits and shift-based availability.

• Experience in restaurant or food tech operations.
• Background in last-mile logistics.
• Familiarity with route planning tools or delivery management software.
• Flair for problem-solving and streamlining chaotic environments.

POSITION INFO:
Key Requirements

• 3+ years experience in logistics, food delivery, e-commerce, or a related operations role.
• Solid understanding of delivery tech platforms and apps (Mr D, Uber Eats, Takealot, etc.)
• Strong communication and coordination skills — must love spinning plates!
• Analytical mindset with ability to interpret data and make quick, smart decisions.
• Proficient in Excel/Google Sheets, delivery dashboards, and POS/inventory systems.
• Ability to work under pressure, manage tight turnarounds, and keep your cool.
• Own transport a plus for site visits and shift-based availability.

• Experience in restaurant or food tech operations.
• Background in last-mile logistics.
• Familiarity with route planning tools or delivery management software.
• Flair for problem-solving and streamlining chaotic environments.