E-commerce Administrator

SUMMARY:
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POSITION INFO:

Job Title: E-commerce Administrator
Department: E-commerce
Location: Durban, Jacobs
Reports To: Chief Operations Officer

Job Summary:

The E-commerce Administrator is responsible for the day-to-day operation, maintenance, and optimization of the company’s e-commerce platforms. This role ensures that products are accurately listed, online sales processes run smoothly, and customer experiences are optimized for engagement and conversions.

Key Responsibilities:

• Manage and maintain product listings on the company’s e-commerce platforms
• Upload product content including descriptions, pricing, images, specifications, and inventory levels.
• Monitor website performance, identify issues, and coordinate with IT or development teams to resolve technical problems.
• Work with marketing and content teams to implement promotions, banners, campaigns, and seasonal updates.
• Ensure product data accuracy and consistency across all digital platforms.
• Analyze e-commerce data and generate reports on traffic, sales performance, conversion rates, and user behavior.
• Provide support for online customer inquiries and order issues, coordinating with customer service as needed.
• Optimize on-site SEO (Search Engine Optimization) to improve search rankings and traffic.
• Monitor stock levels and coordinate with inventory/warehouse teams to update availability.
• Assist in testing and implementing new features, plugins, or third-party integrations for the e-commerce platform.
• Stay updated with e-commerce trends, tools, and best practices.

Requirements:

• Bachelor’s degree in Business, Marketing, IT, or a related field (or equivalent experience).
• Proven experience in managing e-commerce platforms
• Strong attention to detail and excellent organizational skills.
• Basic understanding of HTML/CSS is a plus.
• Familiarity with SEO, Google Analytics, and digital marketing tools.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a cross-functional team.

Preferred Qualifications:

• Experience with product information management (PIM) systems.
• Knowledge of digital marketing practices such as email campaigns, PPC, or social commerce.
• Previous experience with ERP or inventory management systems.