EMV Technical Specialist (EE)

Location: Johannesburg, South Africa
Salary: Market Related
Recruiter: The Appointment Firm
Job Ref: AM
Summary: Card Specialist

 

 

Job Description

To build and manage Customer Technical relationship, and spearhead . The role of the local Technical Consultant is to act as a key technical support to the sales and to the delivery teams for a customer of a group of customers.

Qualification Information            

  • Bachelors degree
  • Computer Science or Engineering degree, or related tertiary qualification

Additional Requirements            

  • Minimum 5 years’ experience in a similar role
  • Knowledge of EMV Payment Association specifications (Europay, VISA, Mastercard, American Express and UPI)
  • Ability to work with EMV PVT tools, different card configuration tools
  • Knowledge of APDU logs and analyses thereof
  • Knowledge if issuer scripting
  • Technical project management and industry experience desired
  • Experience working directly with customers on technical requirements
  • Excellent communication and presentation skills
  • Interpersonal skills
  • Capacity to convince

KEY RESPONSIBILITIES

Pre-Sales

  • Main interface for card/solution related technical topic between the customer and the company
  • Proactively act to understand customer technical needs and identify potential card/solution in relation with the company product roadmap
  • Lobby and create customer awareness of the company’s product and services
  • Ensure feedback to Product Business Line on technical features required by the customer to help at the definition of  the company’s product roadmap, in full coordination with the Sales and Marketing team
  • Provide on-going technical support to sales/distribution channels and contribute towards preparation of sales presentations, tender responses and proposals
  • Conduct product training and presentation to customer

Project Management

  • Define the Functional Requirement Specification (FRS) for any Application or Card project with the customer
  • Manage the Product selection process. Ensure the right product is selected to match the customer’s requirement.
  • Manage the full delivery of (e/U) SIM card project. In that case the TC owns the following specifications:

-                      Electrical Specification

-                      Optical/Graphical Specification

-                      Artwork

-                      Input/output file format and data generation

-                      Packaging and Fulfillment specification

  • Project coordination with Technical Excellence Centre for EP, BAP and Application development
  • Represent internally the customer to make sure that any delivery and communications are coherent with customer prime expectations
  • Perform Test/BAP card validation, both internal and external with customer onsite – it includes preparation of test cards, testing, first level of investigation, take traces, reproduce the issues found.
  • Provide project approval/sign off to all relevant department
  • Manage all migration project in assigned account

Post-Sales

  • Maintain close relationship with technical counterpart of customer. Constant engagement in product specification reviews to upsell and influence the next product evolution.
  • Assist in quality complaint from customer on delivered goods through first level local troubleshooting. Support Quality team in the resolution of the problem and coordinate response/communication to the customer
  • Provide ad-hoc support to other Technical Consultant
  • Provide concise weekly report

 

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