Executive Manager: Consumer

Location: Midrand, South Africa
Salary: Market Related
Recruiter: Agile Staffing
Job Ref: JHB000371/Megz
Date posted: Friday, October 4, 2019
Summary: The purpose of this role is to set the strategy for the Consumer Business in existing and new route to market channels. Manage performance across Southern Africa and develop high-level performance improvement plans including in Retail segments. Responsible for the achievement of profit levels and maximization of sales achievement across product services from equity stores.



Job Description

Key Role Responsibilities:

  • Execution of the sales channel strategy to grow market share in PSR business
  • Improve profitability through mix optimization. Higher share in HRD than LRD
  • Develop capabilities within Sales team for an effective succession plan
  • Create a strategy for delivering new stores and developing the franchise model to embody the product strategies, meet the needs of customers and align to operating objectives.
  • Design, develop, implement and review all Retail Operations and Franchise model activities
  • Lead and direct the initiation, prioritisation and control of all Retail projects.
  • Accountable for the performance of stores across Southern Africa against targets and the achievement of high levels of Franchise customer service satisfaction.
  • Manage the prioritization of all Retail projects within cost/benefit and impact constraints. 
  • Ensure that the impact of any prioritization decision is effectively discussed and communicated within the Business. 
  • Ensure that all issues and risks are identified and managed. 
  • Lead the investigation and development of new market opportunities, particularly opening of new stores where required. 
  • Oversee the regular market reviews to optimize service and sales opportunities. 
  • Monitor the strategies, tactics and activities of key regional competitors against challenging customer demand. 
  • Responsible for monitoring financial performance and maximizing sales achievement across product services. 
  • Conduct field surveys
  • Attend and co-operate with field surveys
  • Effort and standards of co-operation

Establishes strategic direction and effectively communicates the vision:

  • Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction

Demonstrates business acumen to achieve results through others:

  • Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence

Promotes and enhances company culture:

  • Champions the organization’s shared values and beliefs

Effectively manages across cultures:

  • Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity

BOSS focused - serves the customers having the end users in mind:

  • Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage

Demonstrates self-awareness and emotional intelligence: 

  • Recognizes one’s personal strengths, weaknesses, opportunities, and limits.  Understands emotions and their effects

Intellectually curious in support of learning agility:

  • Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application

Embraces and leads change and innovation:

  • Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization

Identifies and develops organizational talent:

  • Attracts high calibre diverse talent, leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration

Minimum Requirements

  • Bachelor’s degree in business or engineering is essential
  • Postgraduate degree will be an added advantage
  • Minimum of 8 years’ experience in a similar role
  • Strong business acumen, entrepreneurial and commercial thinking
  • Strong Retail business experience in similar segment
  • Analytical and Critical Thinking
  • Computer Literacy, MS-Word, MS-Excel, MS-PowerPoint & MS-Outlook 


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