Field Service Technician

SUMMARY:
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POSITION INFO:

The purpose of this role is to carry out maintenance, servicing, and repairs on truck-mounted cranes, waste handling equipment, marine cranes, and related products either on-site or at customer locations. The objective is to complete all work efficiently, cost-effectively, and within set timeframes to meet both customer expectations and company standards.

Key Responsibilities:

• Perform servicing and maintenance on truck-mounted cranes, waste handling equipment, marine cranes, and other machinery to ensure optimal equipment functionality, in line with specified standards and procedures.
• Accurately diagnose and troubleshoot equipment breakdowns; communicate required repairs to the customer and/or supervisor promptly and clearly.
• Overhaul and service hydraulic components related to all equipment within the Crane Workshop.
• Deliver service excellence by ensuring customer satisfaction is achieved through professional and courteous interaction.
• Maintain effective communication with workshop staff and customers to ensure smooth workflow and service delivery.
• Comply with OHSACT requirements on both company and client sites, ensuring a safe work environment by adhering to safety standards, verifying vehicle safety devices, and complying with legal regulations.
• Stay current with industry knowledge and technical skills by actively participating in relevant training and educational opportunities.

Must have qualifications:

• Educational Requirement: Matric / Grade 12 or equivalent qualification
• Completed Trade Certificate (Fitter) or related
• Experience: Minimum of 5 years' experience in hydraulics and electrical systems; experience with cranes and waste equipment will be a distinct advantage
• Health & Fitness: Must be medically fit and physically capable of performing job-related tasks; sober habits are essential

Technical Skills:

• Strong knowledge of electrical and electronic systems (advantageous)
• Prior experience with crane and waste equipment is beneficial
• Licensing: Valid Code 8 driver’s license required

Soft Skills & Work Ethic:

• Open to receiving constructive feedback
• Maintains a clean, organized, and safe work environment
• Strong understanding and adherence to safety protocols and procedures
• Team-oriented with the ability to collaborate and contribute meaningfully in group settings
• Capable of performing under high-pressure situations.