Food and beverage supervisor

SUMMARY:
We are looking for a Food and Beverage Supervisor to join our team. As the Supervisor, you will be responsible for overseeing the daily operations of the F&B department, including maintaining quality standards, managing inventory, and ensuring guest satisfaction. You will also be involved in training and supervising staff, implementing company policies, and upholding health and safety regulations. The ideal candidate should have previous experience in a similar role, strong leadership skills, and a passion for delivering excellent customer service.

POSITION INFO:
Key Responsibilities:
Service Oversight

• Supervise daily F&B operations to ensure smooth and efficient service across all outlets.

• Monitor guest experience and respond promptly to complaints or feedback.

• Ensure adherence to company service standards, hygiene, and presentation guidelines.

• Assist with opening and closing procedures, ensuring readiness and cleanliness.

• Lead by example and support staff during busy service periods.

• Help train, mentor, and guide new and existing staff in service techniques and policies.

• Allocate duties, set shift rosters, and ensure appropriate staffing levels.

• Promote teamwork and a positive working environment.

• Greet and interact with guests to ensure satisfaction and gather feedback.

• Handle guest requests, special occasions, and dietary requirements efficiently.

• Coordinate with the kitchen and bar teams to ensure seamless service.

• Ensure the availability of necessary equipment and supplies for service.

• Monitor stock levels and communicate replenishment needs to management.

• Conduct pre-shift briefings and relay important information or updates.

• Support execution of events, conferences, and banquets as required.

• Ensure compliance with all food safety, hygiene, and health regulations.

• Report any incidents, hazards, or maintenance issues to the appropriate departments.

• Uphold cleanliness and organization in all food and beverage service areas.

• Assist with inventory counts, stock control, and order placement.

• Complete necessary shift reports and handovers for incoming teams.

• Maintain accurate records of breakages, guest issues, and incidents.

• Diploma or certificate in Hospitality or Food and Beverage Management preferred.

• Minimum 2 years of experience in a food and beverage role, with 1 year in a supervisory capacity.

• Strong leadership, problem-solving, and interpersonal skills.

• Excellent customer service orientation.

• Familiarity with POS systems and restaurant service standards.

• Ability to work flexible hours, including weekends and holidays.